Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

BLANCA LOYOLA

Alexandria,VA

Summary

Logical and insightful hr generalist with several years of experience in leading teams. Proficient in creating, deploying and enforcing procedures, policies, regulations and programs. Driven to maximize performance, workloads, initiative and cost reduction measures. Committed to guiding hr programs focused on propelling business to peak performance. Skilled Human Resources Specialist with background in managing comprehensive HR tasks, including recruitment and employee relations. Possess strong communication, negotiation, and conflict resolution skills to effectively address and improve workplace dynamics. Implemented innovative staff development programs that significantly enhanced team performance and productivity. Adapt at navigating complex HR software systems to streamline administrative processes.

Overview

20
20
years of professional experience

Work History

Human Resources Generalist

The Hay Adams
Washington, DC
09.2024 - Current
  • Managed employee onboarding procedures to ensure smooth integration into the team.
  • Facilitated training sessions to enhance staff skills and service quality in the hotel.
  • Addressed employee inquiries and concerns to promote a positive workplace environment.
  • Implemented company policies and procedures to ensure compliance with regulations.
  • Conducted background checks, reference checks and employment verification.
  • Worked on 401(k) administration, FMLA and workers' compensation claims and benefits.
  • Conducted employee hiring and exit interviews.
  • Coordinated employee benefits including health insurance plans, 401k savings plan, vacation and sick leave policies and other programs.
  • Addressed harassment allegations, work complaints or other employee concerns.

Human Resources Coordinator

B.F. Saul Company Hospitality Group
Sterling, VA
08.2023 - 08.2024
  • Assists with regular wage surveys to ensure competitive wages.
  • Works with B. F. Saul Company Hospitality Group’s HR/Payroll department to ensure timely processing of team member increases.
  • Assists with compensation/benefits for both hourly and salaried team members.
  • Supports the recruitment and retention process for the property for both hourly and salaried team members.
  • Ensures fair hiring practices including consistent completion of all new-hire paperwork.
  • Assists with recognition programs that reward and motivate team members and assists in administering and following up with Team Member Satisfaction Survey.
  • Supports fair and consistent application of federal, state and local laws.
  • Plays a key role in ensuring effective team member relations and serves as a resource for performance management with hourly and salaried team members.
  • Assists in the administration and delivery of all training and development programs.
  • Utilizes available resources and adheres to B. F. Saul Company Hospitality Group training policies.
  • Supports the workers’ compensation program and assists in providing a clean and safe work environment.
  • Responsible for effective self/workload management.
  • Demonstrates clear communication.
  • Promotes collaboration and positive, professional work environment.
  • Adheres to B. F. Saul Company Hospitality Group Standard Operating Procedures.

Administrative Assistant IV

Grace & Favor Ministry Christian Church
04.2017 - 12.2022
  • Prepare (key) correspondence, reports and forms.
  • Compose correspondence as directed.
  • Execute routine projects within general guidelines & instruction.
  • Establish and maintain files and records.
  • Answer the telephone and handle walk-in inquiries.
  • Arrange and handle details related to travel arrangements, expense reports, meetings and appointments.
  • Deal discreetly with confidential information.
  • Assist in solving problems and answering questions.
  • Manage workflow by assigning tasks to other administrative employees daily, ensuring that deadlines are met and work is completed correctly.
  • Assist in training staff members and new hires.
  • Implement and monitor programs as directed by management, and see the programs through to completion.

Client Services Coordinator Team Lead

Banfield Pet Hospital
02.2008 - 03.2017
  • Live and exemplify the Five Principles of Mars, Inc. within self and team.
  • Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
  • Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
  • Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health.
  • Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services.
  • Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
  • Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.
  • Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.
  • Conduct administrative functions as necessary.

Medical Administrative Assistant III

Medical Manager Group
01.2005 - 12.2007
  • Interview patients for case histories prior to appointments.
  • Update and maintain patients’ health records.
  • Assist patients with initial paperwork.
  • Schedule and coordinate appointments.
  • Process insurance claims in compliance with law requirements.
  • Use medical software to support all transactions.
  • Manage receivable and payable accounts and maintain financial records.
  • Answer patients’ queries and ensure quality customer service.
  • Collaborate with doctors and nurses to help with medical examinations, schedule tests and order supplies.
  • Ensure compliance with procedures.
  • Keep up-to-date with changes in medical and insurance legislation.

Education

Applied Science Associated -

Northern Virginia Community College
01.2007

Skills

  • Employee onboarding
  • Background checks
  • 401(k) administration
  • Employee benefits
  • Compensation analysis
  • Union relations
  • Termination procedures
  • New employee orientations
  • Workers' compensation
  • Employee handbooks

Languages

English
Professional
Spanish
Professional

Timeline

Human Resources Generalist

The Hay Adams
09.2024 - Current

Human Resources Coordinator

B.F. Saul Company Hospitality Group
08.2023 - 08.2024

Administrative Assistant IV

Grace & Favor Ministry Christian Church
04.2017 - 12.2022

Client Services Coordinator Team Lead

Banfield Pet Hospital
02.2008 - 03.2017

Medical Administrative Assistant III

Medical Manager Group
01.2005 - 12.2007

Applied Science Associated -

Northern Virginia Community College