Summary
Overview
Work History
Education
Skills
Timeline
Generic

Blanca Lozano

Brownsville

Summary

Dynamic administrative professional with proven expertise at Southwest Key Programs in maintaining confidentiality and delivering exceptional customer service. Skilled in data entry and record keeping, I excel at streamlining processes and fostering strong relationships, ensuring operational efficiency and client satisfaction. Committed to organizational excellence and prioritizing tasks effectively.

Overview

13
13
years of professional experience

Work History

Administrative Assistant

Southwest Key Progrmas
04.2019 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
  • Managed filing system, entered data and completed other clerical tasks.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
  • Verified and submitted timekeeping information for accurate and efficient payroll processing.
  • Managed accurate records of employee time off, leave balances, and attendance for precise pay calculation.
  • Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.

Office Clerk

Cameron County Irrigation District
06.2013 - 04.2018
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Responded to inquiries from callers seeking information.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Coordinated and scheduled meetings and appointments.
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.

Sales Associate

Kohls Department Store
02.2012 - 11.2012
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

Business Management

Texas Southmost College
Brownsville, TX

High School Diploma -

Los Fresnos High School
Los Fresnos, TX
05.2009

Skills

  • Confidentiality compliance
  • Data entry
  • Customer service
  • Filing management
  • Human resources support
  • Organizational skills
  • Record keeping
  • Prioritization
  • Timekeeping management
  • HR support

Timeline

Administrative Assistant

Southwest Key Progrmas
04.2019 - Current

Office Clerk

Cameron County Irrigation District
06.2013 - 04.2018

Sales Associate

Kohls Department Store
02.2012 - 11.2012

Business Management

Texas Southmost College

High School Diploma -

Los Fresnos High School

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Blanca Lozano