Blanca Luna
San Antonio
Summary
Seasoned supervisor in office and administrative support with a solid background in overseeing daily operations and enhancing workflow efficiency. Skilled in team leadership, process optimization, and conflict resolution, ensuring smooth operational flow and staff productivity. Demonstrated ability to implement effective policies that significantly improve organizational procedures. Committed to fostering professional growth within teams while maintaining high levels of accuracy and compliance.
Overview
9
9
years of professional experience
2017
2017
years of post-secondary education
Work History
Operations Supervisor
FedEx Ground
San Antonio
06.2020 - Current
- Supervised daily operations for package handling and workflow efficiency.
- Trained staff on safety protocols and operational procedures.
- Coordinated staffing schedules to meet peak operational demands.
- Led team meetings to communicate goals and align efforts on tasks.
- Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
- Assisted in the hiring process by conducting interviews and making recommendations for new hires.
Office Manager
Fred Astaire Dance Studios
Houston
01.2017 - 05.2020
- Managed daily operations and ensured smooth studio functionality.
- Coordinated schedules for classes, events, and private lessons.
- Oversaw inventory management for dance supplies and studio materials.
- Facilitated communication between instructors, students, and parents effectively.
- Handled billing processes and maintained accurate financial records.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Organized company events including holiday parties, team building activities .
- Assisted in recruiting, onboarding and training new employees.
Education
Burbank High School
San Antonio, TXSkills
- Workflow optimization
- Safety training
- Staff scheduling
- Performance monitoring
- Team leadership
- Employee engagement
- Employee development
- Warehouse operations
- KPI tracking
- Coaching and mentoring
Timeline
Operations Supervisor
FedEx Ground
06.2020 - Current
Office Manager
Fred Astaire Dance Studios
01.2017 - 05.2020
Burbank High School