Blanca Mares
Duarte,CA
Summary
Ambitious, client-focused individual seeking a Customer Service position where may best utilize bilingual communication, organization skills, multi-tasking ability and still maintain high quality service to further company’s expectations. Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records and front desk management. Offers successful career history comprising more than 10 years. Versatile Administrative professional well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality. Advanced abilities in . Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
14
14
years of professional experience
Work History
Medical Receptionist
Optum Medical Group
02.2022 - Current
- Processed medical insurance claims and payments.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Received and routed laboratory results to correct clinical staff members.
- Notified manager of incidents and potential incidents relating to patients and staff for swift action.
- Answered phone calls and messages for -physician medical facility, scheduling appointments, and handling patient inquiries.
- Managed office bookkeeping with insurance billing and patient payments.
- Maintained current and accurate medical records for patients.
- Helped patients complete necessary medical forms and documentation.
- Checked patient insurance, demographic, and health history to keep information current.
- Assisted with medical coding and billing tasks.
Customer Service
Volt Agency
12.2021 - 05.2021
- Maintained up-to-date knowledge of product and service changes.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Sought ways to improve processes and services provided.
- Investigated and resolved customer inquiries and complaints quickly.
- Promptly responded to inquiries and requests from prospective customers.
- Cross-trained and provided backup support for organizational leadership.
Customer Service /Answering I
Superior Communications
03.2009 - 03.2020
- Am Coming Calls
- Phone
- Connected callers with appropriate professional, department, or business.
- Relayed and transcribed written and verbal messages to personnel.
- Followed up on customer inquiries to confirm issues were adequately addressed.
- Resolved customer issues through research and problem solving.
- Solved customer inquiries regarding products, orders and account balances quickly to meet service targets.
Server /Cashier Customer Service
Denny’s Corporation
01.2018 - 01.2020
- Server night shift 5 days week. Taking care of customer has come for dinner .
Office Admin Assistant Office Coordinator
PepsiCo for Naked Emerging Brands
03.2016 - 08.2019
- Responsible for monitoring shipment of product samples per request of merchants who are Pepsi accounts which included checking accuracy of samples prior to shipping and and checking delivery dates of product in order to main quality control of product.
- Scheduled shipment of packages via UPS/Campus Ship system for office staff; mail distribution, log UPS & FedEx package deliveries and notify receiver of that delivery
- Housekeeping oversight: Ensures housekeeping delivers on their scope of work across all NEB office spaces
- Projects: Manage ad hoc projects for Manager as time permits and for development.
Office Assistant/Customer Service
Rapid Credit Report Inc
02.2015 - 10.2015
- Assisted clients by providing program information regarding the subject of credit reporting
- Responsible for monitoring over 100 daily calls relating to billing questions relating to their account
- With positive resolution
- Reviewed clients credit reports and advised clients on how on how to improve their credit approval rating as well as how to maintain a stable credit status
- Performed General office on behalf of management such as preparing correspondence, preparing documents using Microsoft and Excel software.
Internet Sales Manager
Fontana Nissan
09.2008 - 06.2015
- Prescreened prospective auto buyers for loan and financial approvals
- Supervised staff on how to improve customer relations and meet their weekly and monthly quotas
- Processed purchase documentation and entered data into computerized system
Coordinator
Labor Management Company Bell
06.2011 - 01.2013
- Responsible for overseeing over 100 employees’ and assuring meet standard of health and safety guidelines.
- Monitored worksites to assure they met compliance.
- Assisted management in scheduling meetings of departments for updates as to department operations.
Education
High School Diploma -
Peter Burnett
San Jose, CA06.1986
Skills
- Ability to learn quickly
- Excellent customer service skills
- Computer literate (Word and Excel)
- Excellent organizational skills
- Excellent communication skills in corporate environment
- Dedicated and discipline
- Self-motivated and goal-oriented
- Professional business etiquette
- Volt Agency
- 3M Oral Care
- Medical Records Management
- Patient Callbacks
- Reminder Calls
- Electronic Medical Record
- Front Desk Operations
- Referral Verification
- Medical Billing and Coding
- Call Transfers
- Bookkeeping Support
- Appointment Scheduling
- Paperwork Coordination
- Patient Referral
- Insurance Verification
- Computer Proficiency
- Patient Eligibility Requirements
- Patient Reception Management
- Healthcare Administration
- Insurance Claims
- Workflow Optimization
- Patient Scheduling
- Patient Relations
- Checking Patient Details
- Co-Payment Collection
- Record Processing
- Telephone Etiquette
- Medical Records Verification
- Answer Telephones
- Current Medical Assistant Certification
- Referral Tracking
Timeline
Medical Receptionist
Optum Medical Group
02.2022 - Current
Customer Service
Volt Agency
12.2021 - 05.2021
Server /Cashier Customer Service
Denny’s Corporation
01.2018 - 01.2020
Office Admin Assistant Office Coordinator
PepsiCo for Naked Emerging Brands
03.2016 - 08.2019
Office Assistant/Customer Service
Rapid Credit Report Inc
02.2015 - 10.2015
Coordinator
Labor Management Company Bell
06.2011 - 01.2013
Customer Service /Answering I
Superior Communications
03.2009 - 03.2020
Internet Sales Manager
Fontana Nissan
09.2008 - 06.2015
High School Diploma -
Peter Burnett
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