Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Blanca Marin

Los Angeles

Summary

An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Overview

2026
2026
years of professional experience

Work History

Patient Advocate

AltaMed Health Services Corporation
  • Review patient list with physicians, case managers and practice managers to determine which patients have chronic conditions and are in need of urgent care
  • Greet and develop relationships with patients
  • Schedule appointments and arrange for transportation when necessary
  • Coordinate appointments with other services/practices and advise patients accordingly
  • Work with office staff to get authorization for referrals to specialist within network and outpatient services
  • Document in chart telephone conversations with patient
  • Provide education and guidance to patients as directed by team.
  • Coordinated transportation services for those who needed it.
  • Monitored patient progress throughout treatment courses, updating charts accordingly.
  • Informed patients about their rights under HIPAA regulations.
  • Conducted research on health insurance policies to ensure compliance with laws and regulations.
  • Provided follow-up care instructions to discharged patients or their caregivers.
  • Assisted with the completion of insurance paperwork for patient coverage.
  • Helped patients understand care, coverage, and payment responsibilities and rights.
  • Verified demographics and insurance information to register patients in computer system.
  • Participated in training sessions to stay updated on healthcare policies and registration software.
  • Coordinated scheduling of appointments across multiple departments to optimize patient care.
  • Managed patient check-in process, ensuring accurate data entry of personal and insurance information.

Interpreter-Historian

Unlimited Interpreting Services L.L.C
  • Assisted Patients with pain assessment forms and medical paperwork
  • Helped patients with State Disability paperwork and Social Security Paperwork
  • Interpreted for Orthopedic Surgeons, Chiropractors, Internal Medicine, and other Physicians
  • Gathered all documentation for billing
  • Shared Responsibility for History intake for Temecula, Pico Rivera, and the Whittier Office
  • Assisted in phone calls
  • Prepared and coordinated mail and faxes
  • Provide filing assistance as well as any other task assigned during shift.
  • Assisted in the interpretation of medical documents, including patient records and discharge summaries.
  • Translated written texts from one language to another accurately and efficiently.
  • Supported colleagues by providing assistance with translations as needed.
  • Facilitated communication between non-English speaking patients and healthcare providers.

Customer Service Representative

Encore & Wynn Las Vegas Resort South Las Vegas Blvd
  • Responsible for assisting guest with reservations
  • Data Entry; Opera System
  • Ensured all Casino-Hotel guest were satisfied with their stay
  • Settled Casino Accounts
  • Responsible for checking guests in and out of the Hotel
  • Issued room keys, pamphlets, discount cards, and any other promotional flyers or documents
  • Worked in conjunction with the bell staff to assist guests to their rooms
  • Arranged transportation for guests
  • Computed bills, collected payment and made change for guests
  • Arranged for amenities to be sent to rooms when appropriate
  • Ran various reports on computer for management.

Administrative Assistant

Pasadena Community College
  • Word processing production for variety of executive team members
  • Managed calendars
  • Assisted in phone reception for executive and administrative departments
  • Prepared and coordinated mail, faxes, and express packages
  • Provided filing assistance
  • Photocopying and other production services.

Front Desk Agent

Biltmore Hotel
  • Various Positions
  • Responsible for checking guests in and out of the Hotel
  • Issued room keys, pamphlets, discount cards, etc
  • Worked in conjunction with the bell staff to assist guests to their rooms
  • Answered various questions from guests
  • Arranged transportation for guests
  • Computed bills, collected payment and made change for guests
  • Arranged for amenities to be sent to rooms when appropriate
  • Ran various reports on the computer for management.

PBX Operator

  • Answered telephones, made necessary connections
  • Routed calls and relayed messages
  • General office work
  • Operate various computer controlled and computer related equipment, such as computer terminals, keypunch machines etc
  • Routed and transferred calls to Hotel guest, Management, or Team Members
  • Food & Beverage Hostess, Cocktail Server, Cashier, and Deli Attendant
  • Worked various positions within the Food & Beverage Department
  • Greeted guests with a smile and by name whenever possible
  • Handled guest's complaints first by listening and then taking action to handle the situation and offer a solution
  • Provided knowledge of food, wine, and spirits to guest
  • Provided beverage service to guests at the Gallery bar
  • Maintain accountability for all cash receipts, complimentary charges and room charges
  • Provided great experience through courteous interaction
  • Kept informed of continually changing promotional beverages, events and services.

Property Manager

API Property Management
2022 - Current

PBX Operator

UCLA Luskin Conference Center
08.2018 - Current
  • Excellent communication skills both oral and written and a pleasant understandable voice
  • Meticulous in paper work and strong attention to detail
  • Quick response time on all requests
  • Observant nature leading to prevention of problems altogether
  • Proficient in MS Office as well as many other computer programs
  • Capable of clerical duties such as copying editing typing etc
  • Ability to type 40 words per minute
  • Exceptional multitasking skills.
  • Performed administrative duties such as filing, photocopying, faxing documents.
  • Assisted in training new PBX operators on how to use the system correctly.
  • Monitored and operated PBX switchboard to route incoming calls to appropriate personnel.
  • Greeted customers and answered inquiries regarding services provided.
  • Handled customer requests efficiently while maintaining professionalism at all times.
  • Transferred calls to the correct departments or individuals in accordance with established procedures.
  • Responded promptly to emergency calls for assistance.
  • Answered general inquiries from customers over the phone or via email.
  • Updated telephone directories regularly with new contact information for staff members.
  • Completed connections between callers, departments and professionals.
  • Alerted staff of emergency information and general announcements using PA system.
  • Participated in emergency preparation meetings to understand crisis management procedures.
  • Processed incoming or outgoing mail, packages or deliveries.

Call Center Representative

Clinica Monsenor Oscar A. Romero Community Health Center
12.2015 - 08.2018
  • Answer incoming calls within three rings
  • Provide attentive, courteous, and efficient customer service to patients in English or Spanish
  • Provide all clients with specific targeted information about services or facility
  • Make reminder calls to patients for future appointments
  • Retrieve, sort and distribute incoming messages for team members
  • Update and modify patient demographics when needed
  • Ensure that all patients are verified with health coverage or Medical before scheduling appointments
  • Screen and schedule appointments according to set standards of scheduling
  • Ensure that any complaints, confusion, or concerns are addressed efficiently and timely
  • Maintain communication with fellow team members and management to ensure work efficiently
  • Ensure that all assignments are completed prior to my shift or communicate work pending.
  • Maintained high levels of professionalism while interacting with customers via phone or email.
  • Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.

Education

Pals For Health
Los Angeles, California

General Studies -

Pasadena City College
Pasadena, CA

High School Diploma -

Belmont High School
Los Angeles, California

Skills

  • Administrative
  • Scheduling appointments
  • Billing
  • Cash receipts
  • Cashier
  • Clients
  • Customer service
  • Data entry
  • Documentation
  • English
  • Faxes
  • Filing
  • Forms
  • General office
  • Internal medicine
  • Interpretation
  • Listening
  • Mail
  • Office
  • Network
  • Express
  • Reception
  • Scheduling
  • Spanish
  • Telephone
  • Telephones
  • Phone
  • Transportation
  • Urgent care
  • Word processing
  • Message Taking
  • Call Monitoring
  • Researching customer issues
  • Managing phone systems
  • Switchboard operations
  • Excellent verbal communication skills
  • Coordinating Reservations
  • Call Routing
  • Greeting customers
  • Front Desk Operations
  • Call transfers
  • Emergency Response
  • Clerical Support
  • Typing Skills
  • Computer Skills
  • Excellent Phone Demeanor
  • Patient rights

References

References Available upon request

Timeline

PBX Operator

UCLA Luskin Conference Center
08.2018 - Current

Call Center Representative

Clinica Monsenor Oscar A. Romero Community Health Center
12.2015 - 08.2018

Pals For Health

General Studies -

Pasadena City College

High School Diploma -

Belmont High School

Patient Advocate

AltaMed Health Services Corporation

Interpreter-Historian

Unlimited Interpreting Services L.L.C

Customer Service Representative

Encore & Wynn Las Vegas Resort South Las Vegas Blvd

Administrative Assistant

Pasadena Community College

Front Desk Agent

Biltmore Hotel

PBX Operator

Property Manager

API Property Management
2022 - Current

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Blanca Marin