BLANCA MARTIN
Property Management
Mesa,AZ
Summary
Experienced Property Management Professional with a strong expertise in managing student housing operations, specializing in coordinating mass move-in and move-out processes. Proven track record of effectively overseeing large-scale turnover operations while maintaining high standards of organization, tenant satisfaction, and property upkeep. Skilled in strategic planning, team coordination, and logistical management to ensure seamless transitions for thousands of students annually. Adept at implementing efficient processes, managing maintenance and cleaning schedules, and optimizing tenant communication to minimize disruption and maximize occupancy. Possesses excellent problem-solving abilities, strong leadership qualities, and a commitment to providing exceptional service to residents and stakeholders alike. Highly knowledgeable in compliance with local regulations, safety protocols, and property management software to streamline operations and enhance the overall resident experience.
Overview
10
10
years of professional experience
Work History
Property Manager
University Partners
03.2023 - Current
- Created and managed annual operating budgets for a student housing property with 264 units and 826 bed spaces. Forecasted revenue based on occupancy rates, projected expenses for maintenance, utilities, staffing, and other operational costs.
- Prepare and review financial reports, including income statements, budgets, and expense reports.
- Track and manage the property's budget, controlling costs and maximizing revenue.
- Approve and process invoices for maintenance, utilities, and other expenses.
- Coordinate with maintenance staff and vendors to handle repairs and maintenance requests.
- Schedule regular inspections of the property to identify and address potential issues.
- Plan and oversee capital improvement projects and renovations.
- Oversee tenant move-in processes, including unit preparation and walkthrough.
- Conduct move-out inspections, assessing damages and coordinating repairs.
- Stay updated on changes in property management laws and best practices.
- Handle eviction proceedings and legal actions when necessary, coordinating with legal professionals.
- Develop and manage annual property budgets, forecasting income and expenses.
- Analyze financial reports to identify opportunities for cost savings and revenue enhancement.
- Report on financial performance to property owners and management teams.
- Recommend and implement strategies to improve the financial health of the property.
- Develop tenant retention programs to increase lease renewals and reduce turnover.
Property Manager
PeakMade
10.2022 - 03.2023
- Manage daily operations on a 384 unit, 833 bed site property; maintained 100% occupancy while providing quality living experience to each of the residents to ensure retention
- Resulting in an 18% renewal rate increase YOY
- Increased property reputation star rating score 1.2% in the process of overseeing a 2-million-dollar property renovation
- Building annual budget and managing the physical and financial performance of the property in accordance with the established budget
- Maintaining a less than 1% monthly delinquency balance while managing eviction policies and procedures
- Ran and achieved 4 successful student property turns and oversaw all vendors schedules to assure deadlines were met
- Created a monthly playbook for all marketing and event planning to drive traffic and engage current residents while staying in tune with comps and new construction in the Tempe market.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
Assistant Property Manager
GreyStar
01.2019 - 10.2022
- Managed delinquency reporting, evictions, and inspections for 533 unit, 1498 bed property
- Organized marketing strategies to successfully hit 100% pre-lease 4 months ahead of target date
- Managed current occupancy at 100% and increased renewal percentage by 12% YOY.
- Assist with rent collection and ensure all payments are recorded accurately.
- Follow up on late payments and initiate late fee notices or collection procedures as needed.
- Help prepare financial reports, including monthly income and expense statements.
- Assist in budget preparation and tracking expenses to ensure financial goals are met.
- Maintain accurate records of deposits, invoices, and financial transactions.
Leasing Consultant
The Lodge Denver
01.2015 - 01.2018
- Conduct tours of the property, showing available units and amenities.
- Answer questions about the property, lease terms, rental rates, and availability
- Maintained a 99% occupancy on a 500-unit property.
- Conduct background checks, credit checks, and verify rental history.
- Review applications and ensure they meet the property's criteria.
- Prepare lease agreements and other required paperwork using Bluemoon software.
Education
Fine Arts -
Arizona State University
Skills
Property Management
Tenant relations
Maintenance Scheduling
Property Inspections
Contract Negotiation
Budget Preparation
Financial budgeting and reporting
Fair housing mandates
Effective Communication
Microsoft Office
Awards
- Student Housing Property of the Year 2021
- Peak’s High Achievers Award 2022 & 2023
- Peak’s Diamond Club Award 2022 & 2023
Accomplishments
- Student Housing Property of the Year 2020 & 2021
- Peak’s High Achievers Award 2022 & 2023
- Peak’s Diamond Club Award 2022 & 2023
- Peak's Property Manager Mindset Award 2023
Timeline
Property Manager
University Partners
03.2023 - Current
Property Manager
PeakMade
10.2022 - 03.2023
Assistant Property Manager
GreyStar
01.2019 - 10.2022
Leasing Consultant
The Lodge Denver
01.2015 - 01.2018
Fine Arts -
Arizona State University
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