Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Blanca Martinez

Orlando,FL

Summary

Skilled food preparation team member experienced in readying cold foods, sides and beverages. Reliable in keeping surfaces clean and sanitized for infection control. Always ready to help team members and customers. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

10
10
years of professional experience
2
2
Languages

Work History

Food Preparation Worker

Advent Health East
Orlando , FL
01.2024 - Current
  • Coordinated dining room staff workflow to foster prompt and courteous service.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Stayed attentive to server availability and table turnover to quickly seat guests.
  • Prepared tables for meals by setting up items such as linens, silverware, and glassware.
  • Adhered to all health department standards while preparing food items according to company recipes and specifications.
  • Brewed coffee and distributed to guests.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Completed final preparations of dishes and quickly delivered items to customers.
  • Calculated charges, issued table checks and collected payments from customers.
  • Assisted in preparing salads, appetizers and desserts to speed up food service.
  • Promoted additional menu items or specialty drinks through suggestive selling techniques.
  • Attended regular team meetings for updates on new menu items or promotions.
  • Resolved customer complaints in a professional manner while adhering to company policies and procedures.
  • Reset tables between guests, refilled condiments and wiped down surfaces.
  • Presented menus and answered questions regarding items.
  • Stocked service areas with supplies during slow periods.
  • Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
  • Provided excellent customer service by anticipating needs, responding promptly to requests, and following up to ensure satisfaction.
  • Informed customers of daily specials and menu changes.
  • Replenished supplies such as napkins, utensils, sauces. throughout shift as needed.
  • Communicated effectively with kitchen staff regarding order details, special requests, allergies.
  • Retrieved prepared orders from kitchen areas and promptly delivered to guests.
  • Set up tables and counters to prepare dining and serving areas.
  • Brought food and beverages to the table in a timely manner.

Nutrtionist

Advent Health East Orlando
Orlando , FL
03.2020 - Current
  • Maintained clean and sanitized work area in accordance with food safety guidelines, avoiding cross-contamination of raw and prepared food products.
  • Responded quickly to any requests from wait staff or management.
  • Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
  • Cleaned and sanitized kitchen equipment, utensils and work stations.
  • Prepared meats, vegetables or desserts according to orders or instructions.
  • Prepared quality products while maintaining proper food safety practices and presentation within service goal times.
  • Prepared ingredients for cooking including portioning, chopping, and storing food before use.
  • Restocked cupboards, refrigerators and service stations with new food items or supplies.
  • Stocked service stations with food items such as condiments, salads, desserts, and beverages.
  • Performed additional tasks assigned by chef or supervisor.
  • Re-stocked, organized and arranged service and food stations.
  • Memorized menu items and food preparation methods to better explain selections to guests and increase sales.
  • Disposed of leftover food following health code guidelines.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Maintained cleanliness of floors in the kitchen area throughout shift.

Area Supervisor

Target
Cassleberry, FL
06.2015 - 03.2020
  • Analyzed key performance indicators to identify effective strategies.
  • Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
  • Organized client meetings to provide project updates.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Set specific goals for projects to measure progress and evaluate end results.
  • Collaborated with other departments to coordinate workflow processes between teams.
  • Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
  • Worked closely with human resources to support employee management and organizational planning.
  • Directed and supervised team of 15 employees in daily operations.
  • Coordinated employee schedules according to shift changes and availability.
  • Monitored employee productivity levels on a regular basis to identify areas of improvement.
  • Created plans to propose solutions to problems related to efficiency, costs or profits.
  • Planned and managed resources to consistently meet production, quality and cost goals.
  • Responded to customer questions regarding products, prices and availability.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Recognized by management for providing exceptional customer service.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Assisted with customer requests and answered questions to improve satisfaction.

Sales

Time Warner Cable
Queens, NY
02.2014 - 02.2016
  • Analyzed customer feedback to improve products and services.
  • Developed and maintained relationships with existing clients to ensure customer satisfaction.
  • Recommended changes in products and services based on customer feedback.
  • Developed key customer relationships to increase sales.
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
  • Monitored customer order process and addressed customer issues.
  • Demonstrated product features to align with customer needs.
  • Created successful strategies to develop and expand customer sales.
  • Researched competitors' products, prices, and sales techniques.
  • Negotiated pricing contracts with customers to maximize profits.
  • Followed-up with clients after installations to assess quality service and customer satisfaction.
  • Created detailed reports on daily, weekly, and monthly sales activity.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Education

High School Diploma -

Nuestro Mundo
Guatemala , City
10-2006

Skills

  • Dish Preparation
  • Food Assembly
  • Quality Control
  • Surface Sanitation
  • Safe Food Handling
  • Cooking Techniques
  • Food Storage
  • Food Presentation
  • Recipe Preparation
  • Ingredient Preparation
  • Menu Planning

Languages

English
Professional

Timeline

Food Preparation Worker

Advent Health East
01.2024 - Current

Nutrtionist

Advent Health East Orlando
03.2020 - Current

Area Supervisor

Target
06.2015 - 03.2020

Sales

Time Warner Cable
02.2014 - 02.2016

High School Diploma -

Nuestro Mundo

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Blanca Martinez