Blanca Martinez
Fayetteville,GA
Summary
Dynamic education and hospitality management professional with experience at Fayette County Board of Education. Achieved a 15% increase in customer satisfaction and a 25% improvement in employee retention through effective leadership and streamlined operations. Core competencies include consultative selling, negotiation, and team development, complemented by strong problem-solving and public speaking skills. Aiming to leverage expertise to drive continued success in customer-focused environments.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Substitute Teacher
Fayette County Board of Education
Atlanta, GA
10.2024 - Current
- Adapt quickly to K-12 classrooms environments, ensuring minimal disruption to students’ learning
- Implement lesson plans effectively, following teachers’ instructions and objectives while maintaining students’ engagement
- Collaborate with paraprofessional and school staff, fostering a team-oriented approach to student education
Student Assistant
Georgia State University
Atlanta, GA
08.2021 - 05.2022
- Provided front desk support by answering inquiries, directing visitors, and scheduling appointments
- Collaborated with department staff to organize events, workshops, and meetings
- Supported administrative functions by assisting with filing, data entry, and document preparation
Restaurant Manager
Sweet Georgia Juke Joint
Atlanta, GA
07.2016 - 12.2018
- Drove revenue growth by flawlessly executing new items and coordinating special events, leading to a 20% increase in quarterly sales
- Optimized profitability by improving operational efficiency through strategic food and labor cost management metrics
- Boosted customer satisfaction by 15% by resolving complaints promptly and improving service quality
Restaurant Manager
Chili’s Bar and Grill
Texarkana, TX
05.2014 - 05.2016
- Improved retention and efficiency, cutting turnover by 20% and increasing order accuracy by 12%
- Optimized inventory and labor cost, reducing food waste by 10% and boosting profit margins
- Led a team of 20+ employees, improving guest satisfaction through training and service enhancements
Restaurant Manager
Corner Bakery Café
Atlanta, GA
02.2010 - 04.2013
- Hired in Dallas, TX, then transferred to Atlanta, GA to assist with a new market expansion, leading staff training and operational setup
- Developed and led teams, decreasing turnover by 20% and enhancing guest satisfaction through service improvements
- Managed daily operations, optimizing labor and inventory controls, reducing food waste by 10%, and improving efficiency
Bar Manager
T.G.I. FRIDAY’S
Dallas, TX
07.2002 - 01.2010
- Promoted Server to Manager within 12 months, developing a high-performing team through coaching, training, and mentorship, which improved employee retention by 25%
- Optimized labor and food cost controls, reducing labor expenses by 8% and food waste by 12% through strategic scheduling and inventory management
- Led bar operations to achieve the lowest liquor cost in the region for four consecutive quarters, implementing waste reduction and portions control strategies
Education
Bachelor of Business Administration - Marketing
Georgia State University, J. Mack Robinson College of Business
Atlanta, GA12.2025
Some College (No Degree) - Business Administration
Georgia Gwinnett College
Lawrenceville, GASkills
- Effective Public Speaking
- Event Coordinator
- Microsoft Office Suite
- Canva
- Team Development
- Multitasking
- Customer Support Expertise
- Analytical Problem Solving
- Discipline
- Creative problem solving
- Parent communication
- Group and individual instruction
- Health and safety
- Analytical skills
- Verbal and written communication
- Adaptable
- Lesson implementation
- Multi-subject instruction
Projects
Sales Competitor, Cox Communications Sales Challenge
- Developed and delivered a consultative sales pitch to address communication inefficiencies for multi-location restaurant chain.
- Presented tailored solutions to industry professionals, demonstrating problem-solving, negotiation, and sales strategy chain.
- Earned a top finalist spot.
Sales Management
- Led a team in developing a strategic sales plan for corporate housing solutions, identifying key U.S. markets through research.
- Collaborated with my team to allocate sales representatives to different regions based on market potential and need.
- Delivered a comprehensive presentation showcasing sales strategies, target corporations, and revenue projections to align with business objectives.
Marketing Strategy
- Developed a digital marketing strategy based on market research and trend analysis, projecting a 20% increase in online engagement within a simulated six-month timeline.
- Conducted detailed market research to identify customer preferences and competitive strategies.
- Collaborated effectively to present compelling marketing projections aligned with theoretical business objectives.
Global Business
- Partnered with ESCA Ecole de Management students to analyze global market trends and business strategies.
- Project manager for business plans in virtual teamwork sessions with diverse cultural perspectives.
- Earned a Virtual Exchange Certificate
Extracurricular Activities
- Student Government Association
- Americas Marketers Association
- WomenLead
- ALPHA GSU
- National Society of Leadership and Success
Leadership And Involvement
Student Government Association, Georgia State University, Atlanta, GA, Senator
- Represented the interest of fellow students and advocating for initiatives to enhance campus life and student welfare.
Student Government Association, Georgia Gwinnett College, Lawrenceville, GA, Judge
- Evaluating student initiatives and policies to uphold governance standards and promote student welfare.
Accomplishments
- USGF - Corvias Scholarship
- Newcombe Scholarship
- TP and Nancy Hall Business Scholarship
- The Committee of 200 WomenLead Scholarship
- WomenLead Programmatic Fund
Certification
- WomenLead 2.0 Executive Leadership Development Program
- Enterprise Design Thinking Practitioner
- Virtual Exchange - GSU Students
- Learning Excel for Mac 2016
Languages
Spanish
Native/ Bilingual
Timeline
Substitute Teacher
Fayette County Board of Education
10.2024 - Current
Student Assistant
Georgia State University
08.2021 - 05.2022
Restaurant Manager
Sweet Georgia Juke Joint
07.2016 - 12.2018
Restaurant Manager
Chili’s Bar and Grill
05.2014 - 05.2016
Restaurant Manager
Corner Bakery Café
02.2010 - 04.2013
Bar Manager
T.G.I. FRIDAY’S
07.2002 - 01.2010
Bachelor of Business Administration - Marketing
Georgia State University, J. Mack Robinson College of Business
Some College (No Degree) - Business Administration
Georgia Gwinnett College
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