Blanca Mehler
Bilingual Customer Service Representative
Surprise,AZ
Summary
Skillful in executing effective operating rhythms and management systems structures. Expertise in analyzing, articulating and solving various problems. Analytical and organized professional comfortable working independently or as part of team.
Overview
6
6
years of professional experience
1
1
Language
Work History
Bilingual Service Delivery Specialist/Customer Service Representative
Blue Shield Of California
Phoenix, AZ
03.2021 - Current
- Answer bilingual inbound calls from members about the status of their claims while maintaining professionalism during call.
- Review claims with member to ensure their claim is cover by their Insurance and correct procedures are billed to member.
- Use internal knowledge base to assist member on policy issues
- Coordinate with Appeals Department to resolve claims issues and escalations.
- Followed process to investigate issues concerning suspected fraudulent activity on a claim.
- Assisted agents with inquires about claims policies via zoom chat.
- Excel sheets to cross-reference member payments towards medical policies.
- Used Smartcomm application to generate letters reflecting members payments and invoices.
Front desk receptionist/ covid screener
Banner University Medical Center Phoenix
01.2019 - 03.2021
- I took the temperatures of incoming patients/ family of patients and asked questions of possible symptoms or reason for visit I managed the flow of traffic as well as answered and transferred calls of patients and providers
- Nutritional representative/ Food service corespondent- I study patient diets,food intolerances, allergies and apply it to the meals the patient will be having throughout the course of their hospitalization
- I also review the list of additional suppliments the can have access to.
customer service, media moderator
Cognizant
Phoenix, AZ
01.2017 - 12.2018
- Team member of ESLA team: reviewed user's post that went against company policies which were reported and determined if report was accurate.
- Reviewed content from LATAM & US.
- Created reports based on data provided by users.
- Presented results of reports to stakeholders with datas as to which areas need better policies.
- Reviewed company polices to ensure it was update and accurate.
Education
Valley Vista High School
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Maricopa County Hospital
No Degree - General Studies
Maricopa Community Colleges - Estrella Mountain Community College
Avondale, AZSkills
Microsoft Office
G suite
Additional Information
- I shadowed at maricopa county hospital for my certificate in spanish interpretation. I worked with people with different health concerns as well as elderly patients and worked along EMT’s.I've volunteered in St.Mary's food bank, and Suncoast dental offices. while in school, I also worked with my educators to hold a cut-a-thon for veterans around our community.
Timeline
Bilingual Service Delivery Specialist/Customer Service Representative
Blue Shield Of California
03.2021 - Current
Front desk receptionist/ covid screener
Banner University Medical Center Phoenix
01.2019 - 03.2021
customer service, media moderator
Cognizant
01.2017 - 12.2018
Valley Vista High School
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Maricopa County Hospital
No Degree - General Studies
Maricopa Community Colleges - Estrella Mountain Community College