Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Blanca Mejia

Pacoima,CA

Summary

Office Secretary and Shift Leader with proven expertise in Office Administration and Customer Service. Excelled at Veronicas Insurance by enhancing workflow efficiency and elevating customer satisfaction. Skilled in Database Administration and fostering positive team environments. Demonstrated ability to manage critical situations, ensuring seamless operations and confidentiality. Hardworking and passionate job seeker with organizational skills. Ready to help team achieve company goals.

Overview

3
3
years of professional experience

Work History

Office Secretary

Veronicas Insurance
08.2020 - 07.2022
  • Provided excellent customer service through prompt response to inquiries, resolving issues quickly and professionally.
  • Responded to inquiries from callers seeking information.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Contributed to a positive work environment by maintaining a professional demeanor and offering assistance when needed.
  • Provided administrative support during high-pressure situations enabling seamless workflow.
  • Maintained confidentiality while handling sensitive information related to personnel matters or company projects.
  • Organized company events and meetings, ensuring all necessary arrangements were made for smooth execution.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.

Shift Leader

Rite Aide Pharmacy
09.2019 - 05.2020
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
  • Improved customer satisfaction by promptly addressing their concerns and providing exceptional service.
  • Oversaw cash handling and financial transactions, ensuring accuracy and reducing discrepancies.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Collected, arranged, and input information into database system.

Education

High School Diploma -

San Fernando High School
San Fernando
06-2018

Skills

  • Scheduling appointments
  • File Management
  • Customer Service
  • Reception oversight
  • Verbal Communication
  • Document Scanning
  • Billing and Invoicing
  • Meeting Coordination
  • Expense Reporting
  • Database entry
  • Staff Support
  • Database Administration
  • Production leadership
  • File systems management
  • Office Administration
  • Document Preparation

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Office Secretary

Veronicas Insurance
08.2020 - 07.2022

Shift Leader

Rite Aide Pharmacy
09.2019 - 05.2020

High School Diploma -

San Fernando High School

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Blanca Mejia