BLANCA MORELOS

Accounts Payable:
Maintain precise records of all vendor payments.
Monitor recurring payment records to ensure all liabilities are paid on time.
• Responsible for paying and keeping record of all invoices.
• Keep track of all company credit card spending and make payments on credit accounts.
• Analyze all accounts on a monthly, quarterly, and annual basis to ensure payment accuracy.
• Work collaboratively with various departments to perform accounting audits.
• Assist in researching and approving new vendors and creating new vendor accounts.
Day-End Process:
• Assist in the timely and accurate completion of the entire Day-End Process.
Prepare and balance the daily deposit.
• Post all accounting entries to the core accounting system and ensure all general ledger
• Audit all payment batches to ensure accuracy
• Audit the daily bank deposit to ensure accuracy
• Audit the daily bank statement to ensure accuracy
• Ensure all files are appropriately maintained
• Ensure proper tracking and payment of all EAC Accounts Payable invoices
Support: Ensure all files are properly maintained
• Upload daily checks to the 5-Star Bank "Positive Pay" database.
Title Administration:
Process and track incoming titles for all funded loans.
Ensure timely lien perfection with the DMV.
Follow up with dealers and DMV to resolve title discrepancies or delays.
• Prepare and mail title documents for paid-off loans.
Maintain detailed records of all title and lien documentation.
• Respond to customer and dealer inquiries related to title status.
• Send Buy Back Demand Notice to dealers who's overdue titles have exceeded 60 days.
Update dealer records in defi Solutions to properly reflect dealer status.
Inform and follow-up with EAC Sales Representatives as to the status on all over-due title requests.

• Help with large volume of customers every day with positive attitude and focus on customer satisfaction.
• Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
• Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
• Maintained high-quality service by adhering to company policies and standards in all member interactions.

• Problem Solving issues the service reps may have and fixing any issues that may hinder the customers.
• Listening to agents calls making sure the reps are following policies and procedures.
• Utilizing software, databases, scripts and tools appropriately.
• Answering or making calls to clients to learn about and address their needs, complaints or other issues with services.
• Engaging in active listening with callers confirming or clarifying information and diffusing angry clients as needed.
• Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
• Generated reports of daily transactions using computer software programs.
• Verified customer information through various databases.
• Answered incoming calls from customers promptly and professionally.
• Escalated unresolved customer issues to a supervisor when necessary.
• Created new accounts for customers in the system according to their needs.
• Developed relationships with customers to ensure satisfaction with products and services offered.
• Mentored and coached team members on QA topics and strategies.
• Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
• Company Overview: HealthCare Solutions

• Greet customers politely as they approach the cashier or drive thru.
• Process each customer's specific order and answer any questions that the customer may have regarding the ingredients on certain food items on the menu.
• Repeat customers order and ensure proper condiments and utensils are packed with each order.

• Conduct detailed root causes and analysis of clients' issues within their accounts, processing payments as well as ensuring all loan disclosures were error free.
• Providing excellent customer service in a professional manner by following established guidelines.