Blanca Moreno
Triangle,VA
Summary
Professional in property management with strong background in tenant relations, lease administration, and property maintenance. Skilled at coordinating with teams to ensure smooth operations, adaptable to changing needs, and consistently focused on achieving results. Known for strong communication, problem-solving abilities, and proactive approach to managing property issues.
Overview
21
21
years of professional experience
Work History
Assistant Property Manager/Leasing Consultant
SL. Nusbaum Realty
07.2020 - Current
- Respond to phone inquiries and provide rental information
- Assist the Community Manager with addressing resident complaints, concerns, and requests in a timely manner to ensure customer satisfaction
- Enforce policies and rules of the apartment community based on the Lease documents covering all required criteria
- Establish daily and weekly leasing goals that support the overall property leasing goals
- Ensures accurate completion of the monthly market survey report and analyzes trends and conditions in the area
- Monitor leasing/renewal progress focusing on areas needing additional support
- Prepares and distributes all lease renewal letters as well as all recertification
- Conduct Property Tours Process applications for approval Prepares and drafts leases and completes all necessary paper work accurately and in a timely manner
- Miscellaneous duties as required
Floating Leasing Manager
Capital Investment LLC
08.2017 - 07.2020
- Respond to phone inquiries and provide rental information
- Assist the Community Manager with addressing resident complaints, concerns, and requests in a timely manner to ensure customer satisfaction
- Enforce policies and rules of the apartment community based on the Lease documents covering all required criteria
- Establish daily and weekly leasing goals that support the overall property leasing goals
- Ensures accurate completion of the monthly market survey report and analyzes trends and conditions in the area
- Monitor leasing/renewal progress focusing on areas needing additional support
- Prepares and distributes all lease renewal letters as well as all recertification
- Conduct Property Tours Process applications for approval Prepares and drafts leases and completes all necessary paper work accurately and in a timely manner
- Miscellaneous duties as required
Leasing Manager
Winn Residential
08.2009 - 08.2017
- Developed and implemented programs to generate traffic for the community
- Implements marketing plan and team goals
- Compiled monthly Marketing Plan before month-end for approval
- Maintained and ensured the mini-model program is up-to-date and utilized appropriately
- Shopped competitive properties, monitored shopping report scores of the team members and updated the market survey as needed
- Established daily and weekly leasing goals that support the overall property leasing goals
- Ensured accurate completion of the monthly market survey report and analyzes trends and conditions in the area
- Monitored leasing/renewal progress focusing on areas needing additional support
- Led in the planning, preparation, and implementation of leasing events, renewal parties, property events, and competitions as directed/approved by the Community Director
- Developed and maintained an on-going resident retention program under the direction of the Property Manager
- Prepares and distributes all lease renewal letters as well as all recertification's
- Served as the subject matter expert for all aspects of the community, particularly in areas such as pricing, floor plans, amenities, availability, lease terms, and fees
- Trained and oversees the leasing team on standard operating procedures and customer service on an ongoing basis
- Provided leadership, direction, coaching and counseling for the leasing staff
- Assisted with feedback and performance evaluations for leasing team
- Performed duties of a Leasing Professional when directed and/or required
- Entered information into VHDA system, WCMS
- Miscellaneous duties as required
Property Manager
NDC Real Estate Management
01.2004 - 02.2006
- Generated and maintained team schedules
- Provided guidance, support, and discipline (including terminations) when necessary
- Insured all staff stayed abreast of all training initiatives
- Addressed resident concerns including but not limited to property repairs, neighbor disagreements, renewal agreements, etc
- Validated all applications of residents for accuracy
- Performed property inspections to maintain curb appeal and to assess any maintenance issues
- Utilized approved vendors to supply site improvements and necessary repairs
- Maintained vendor relations to optimize performance from approved vendors
- Provided and implement strategic marketing plans to attract and retain residents
- Screened, interviewed, hired, trained and successfully lead property staff
- Created a positive company culture for employee retention
- Provided daily/weekly/monthly reports as required by Regional Managers in addition to maintain communication with invested parties on status of property
- Provided and maintained resident applications, renewal applications, and any discounts in accordance the Fair Housing Act
Education
High School Diploma -
Wakefield HS
Arlington, VAPMP Certification -
IAP Career College
Skills
- Proficient in all Microsoft Office Products
- Proficient in Yardi / One site system
- Proficient in WCMS/HDS NEXT GEN/HUD/VHDA
- Procorem
- Bilingual (English/Spanish)
References
References upon request.
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Assistant Property Manager/Leasing Consultant
SL. Nusbaum Realty
07.2020 - Current
Floating Leasing Manager
Capital Investment LLC
08.2017 - 07.2020
Leasing Manager
Winn Residential
08.2009 - 08.2017
Property Manager
NDC Real Estate Management
01.2004 - 02.2006
High School Diploma -
Wakefield HS
PMP Certification -
IAP Career College
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