Blanca Morillo
Deltona,FL
Summary
Dedicated healthcare professional with over 10 years of experience in the medical field, including a strong background as a Medical Assistant, and 1 year of leadership as a Practice Supervisor. Skilled in team management, workflow optimization, and patient-centered care, with a proven ability to support providers and staff in achieving operational excellence. Adept at improving efficiency, ensuring compliance with policies and regulations, and fostering a collaborative environment. Seeking to leverage clinical knowledge and supervisory expertise to excel as a Practice Manager, and drive organizational growth.
Overview
11
11
years of professional experience
Work History
Practice Supervisor
Women's Institute Maternal Fetal Medicine
Orlando, Florida
09.2024 - Current
- Supervised and coordinated the daily activities of a medical practice staff, including scheduling, assigning tasks, and providing guidance.
- Ensured compliance with healthcare regulations and quality standards.
- Coordinated patient schedules and managed appointment flow effectively.
- Ordered supplies needed and kept tabs on inventory levels.
- Assisted in developing process improvements to enhance operational efficiency.
- Supported entire practice's staff, which boosted efficiency and improved overall process flow.
- Kept up-to-date on regulatory changes affecting business operations.
- Created an atmosphere that encourages open communication between staff members.
- Evaluated job applications submitted by potential candidates during recruitment processes.
- Reviewed employee timesheets for accuracy prior to submitting them for payroll processing.
- Collaborated with physicians regarding patient scheduling and chart prepping.
- Resolved customer complaints in a timely manner by implementing effective solutions.
- Conducted regular staff meetings to discuss challenges, successes, and upcoming projects.
Senior Medical Assistant
Orlando Health Winnie Palmer Hospital Maternal Fetal Medicine
Lake Mary, FL
09.2020 - Current
- Precept new medical assistants, as well as conduct refreshers for existing team members.
- Work with leadership to complete process improvements with daily tasks to ensure efficiency amongst multiple locations.
- Assist with routine checks and diagnostic testing by collecting and processing specimens.
- Direct patients to exam rooms, fielded questions and prepared for physician examinations.
- Ambulate, turn, and position patients.
- Obtain pre-, post-treatment vital signs and weight.
- Enhance patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Monitoring levels and submitting replenishment orders before they are depleted to ensure enough supplies to conduct daily operations.
- Communicate clearly and effectively with patients to verify information and record medical history.
- Conduct preliminary patient evaluations measuring weight, temperature, and blood pressure.
- Arrange surgeries with a surgical center, confirming times with patients and preparing admission and consent forms.
- Educate patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
- Prepare initial patient charts for admission.
- Obtain client medical history, medication information, symptoms, and allergies.
- Obtain all prescribed laboratory testing.
- Verify appropriate lab couriers picked up collected lab specimens.
Medical Assistant
Orlando Health South Seminole Surgical Group
Longwood, FL
08.2019 - 09.2020
- Managed multiple physicians' surgery schedules.
- Arranged surgeries with a surgical center, confirming times with patients, and preparing admission and consent forms.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Tested and recorded blood glucose levels.
- Obtained all prescribed laboratory testing.
- Prepared patients for suture removal and dressing changes.
- Obtained pre- and post-treatment vital signs and weight.
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Collected and documented patient medical information such as blood pressure and weight.
- Educated patients about medications, procedures, and care plan instructions.
- Prepared lab specimens for diagnostic evaluation.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
Medical Assistant
Sanitas Medical Center
Orlando, FL
01.2019 - 08.2019
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Ambulated, turned, and positioned patients.
- Obtained all prescribed laboratory testing.
- Prepared initial patient charts for admission.
- Obtained client medical history, medication information, symptoms, and allergies.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depletion.
- Collected and documented patient medical information such as blood pressure and weight.
- Tested and recorded blood glucose levels.
- Verified appropriate lab couriers picked up collected lab specimens.
- Oriented and trained new staff on proper procedures and policies.
Medical Assistant/ Front desk
Care Spot Urgent Care
Orlando, FL
11.2018 - 07.2019
- Coordinated patient scheduling, check-in, check-out, and payments for billing.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Checked patient insurance, demographic, and health history to keep information current.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Completed and filed financial documentation for accounting purposes.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept the waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
- Organized paperwork such as charts and reports for office and patient needs.
- Managed a multi-line phone system and pleasantly greeted patients.
- Helped patients complete necessary medical forms and documentation.
- Enhanced office productivity by handling a high volume of callers per day.
- Completed patient referrals to other medical specialists.
- Referred and screened patients to make best use of resources and triage staff.
Medical Assistant/Front desk
Orlando Arthritis Institute
Orlando, FL
03.2016 - 08.2018
- Ambulated, turned, and positioned patients.
- Obtained all prescribed laboratory testing.
- Prepared initial patient charts for admission.
- Obtained client medical history, medication information, symptoms, and allergies.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depletion.
- Collected and documented patient medical information such as blood pressure and weight.
- Tested and recorded blood glucose levels.
- Verified appropriate lab couriers picked up collected lab specimens.
Medical Assistant
Contemporary Women's Care OBGYN
Winter Park, FL
01.2015 - 03.2016
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Maintained confidentiality of all patient information to conform to HIPAA (Health Insurance Portability and Accountability), internal and other regulatory standards.
- Conducted analysis of urine to determine presence of normal or abnormal components.
- Educated patients about medications, procedures, and care plan instructions.
- Obtained patient medical history, medication information, symptoms, and allergies.
- Submitted prescriptions to the pharmacy via phone, fax, or web.
- Prepared patients for suture removal and dressing changes.
Education
Diploma program -
Colonial High School
Orlando, Florida03.2014
Associate in science -
Valencia College
Orlando, FloridaMedical Assistant Technician - Diploma Program
Florida Technical College
Orlando, FloridaSkills
- EMR experience in EPIC
- EClinicalWorks
- NextGen
- Sunrise
- GE
- EKG
- Snellen Eye chart
- Mask fit tester
- Basic Wound care
- Staple/suture removal
- Medical office administration
- Insurance claims
- Monitoring patient progress
- Chronic disease management
- OB/GYN procedures
- CPR
- Lab equipment operation
- Medical Records Management
- Assisting with physical exams
- Phlebotomy
- Patient Scheduling
- Point of care testing
Languages
Spanish
Professional
References
References available upon request.
Timeline
Practice Supervisor
Women's Institute Maternal Fetal Medicine
09.2024 - Current
Senior Medical Assistant
Orlando Health Winnie Palmer Hospital Maternal Fetal Medicine
09.2020 - Current
Medical Assistant
Orlando Health South Seminole Surgical Group
08.2019 - 09.2020
Medical Assistant
Sanitas Medical Center
01.2019 - 08.2019
Medical Assistant/ Front desk
Care Spot Urgent Care
11.2018 - 07.2019
Medical Assistant/Front desk
Orlando Arthritis Institute
03.2016 - 08.2018
Medical Assistant
Contemporary Women's Care OBGYN
01.2015 - 03.2016
Diploma program -
Colonial High School
Associate in science -
Valencia College
Medical Assistant Technician - Diploma Program
Florida Technical College
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