Blanca Mosqueda
Houston
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
17
17
years of professional experience
Work History
Spine Referrals
Fondren Orthopedic Group
Houston
12.2023 - Current
- Receive, process, and track patient referrals for specialist appointments and procedures.
- Ensure timely processing and submission of referrals.
- Verify patient eligibility and insurance coverage.
- Obtain necessary pre-authorizations or pre-certifications from insurance providers.
- Communicate with patients, insurance companies, and healthcare providers to facilitate referrals.
- Provide patients with information about their referrals, including appointment details, and instructions.
- Assisted in scheduling, rescheduling, and canceling appointments for patients.
- Answered incoming calls from potential new patients and existing patient inquiries.
- Provided assistance with additional tasks as needed or requested by management.
- Served as a liaison between patients and healthcare providers for communication purposes.
- Ensured compliance with HIPAA regulations when handling confidential information.
Psychiatric Technician
Harris Health Ben Taub Hospital
Houston
10.2021 - 01.2023
- Observed patient behaviors and reported any changes or concerning issues to the psychiatrist or nurse practitioner.
- Performed crisis intervention services when needed including evaluating potential risks posed by clients' behaviors or actions.
- Collaborated with other healthcare professionals to coordinate individualized treatment plans for each client.
- Maintained accurate records of patient progress including daily notes on individuals' moods, activities, interactions with others.
- Utilized therapeutic techniques such as positive reinforcement or distraction methods when working with agitated patients.
- Performed triage assessments, including vital signs, pain assessment, history taking, and EKG.
Project Staff Assistant
Harris Health Ben Taub Hospital
Houston
07.2020 - 10.2021
- Performed administrative tasks such as filing paperwork, responding to emails, and answering calls.
- Communicated effectively with customers regarding their inquiries or complaints.
- Helped arrange transportation services for appointments or activities outside the home.
- Collaborated with social workers to support patients.
- Advised clients on available resources such as financial assistance, legal aid, housing options, and medical services.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
Business Owner
MGW Express, LLC
Houston
06.2012 - 07.2020
- Conducted regular audits of operational activities to ensure accuracy.
- Coordinated with external vendors to ensure timely delivery of products and services.
- Ensured compliance with DOT, and all relevant policies, regulations, and procedures.
- Maintained accurate records of financial transactions related to operations activities.
- Provided guidance and support to employees in order to maximize performance and productivity.
- Built strong, lasting relationships with lucrative clients by utilizing active listening, effective communication and dynamic interpersonal skills.
Team Leader
Super Shuttle- Veolia Transportation
Houston
02.2008 - 02.2012
- Maintained a positive work environment that promoted collaboration between team members.
- Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
- Analyzed data from various sources to identify areas of improvement in the department's operations.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
- Assigned projects and distributed tasks to team members as per area of expertise.
- Monitored team workload to prevent burnout and ensure equitable task distribution.
Education
High School Diploma -
M. B. Smiley
Houston, TX05-2006
Skills
- Referral management
- Insurance verification
- Appointment scheduling
- Patient communication
- HIPAA compliance
- Crisis intervention
- EPIC and Athena software proficiency
- Fluent in English and Spanish
Languages
Spanish
Professional
References
References available upon request.
Timeline
Spine Referrals
Fondren Orthopedic Group
12.2023 - Current
Psychiatric Technician
Harris Health Ben Taub Hospital
10.2021 - 01.2023
Project Staff Assistant
Harris Health Ben Taub Hospital
07.2020 - 10.2021
Business Owner
MGW Express, LLC
06.2012 - 07.2020
Team Leader
Super Shuttle- Veolia Transportation
02.2008 - 02.2012
High School Diploma -
M. B. Smiley
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