Hi, I’m
Blanca Navarrete
Housekeeping/Laundry Attendant
Sparks,NV
Summary
Highly-qualified Housekeeping Supervisor offering 8+ years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs. Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature. Versatile Housekeeping Supervisor working with diverse staff. Building rapport and team collaboration. Bilingual individual with strong attention to detail. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Knowledgeable housekeeping management professional familiar with hotel operations, cleaning procedures and health and safety regulations.
Overview
7
years of professional experience
Work History
Sonesta ES Suites
Laundry Attendant
08.2016 - 03.2019
Job overview
- Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
- Examined dried clothes to identify stains, tears and issues.
- Collected soiled linens and clothing and pretreated stains.
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Prepared wash solutions and added bleach, detergents and softeners to clean and maintain quality of garments.
- Operated machines correctly by following machine instructions and safety regulations.
- Followed environmental regulations when handling hazardous materials for laundromat safety.
- Inspected soiled articles to determine sources of stains, locate color imperfections, and identify items requiring special treatment.
- Cleaned machine filters and lubricated equipment.
- Performed routine maintenance and cleaning of machines for adherence to sanitary regulations.
- Observed and adjusted machine cycle times, achieving quality results.
M & D Building Renovations
Housekeeping Supervisor
01.2022 - 04.2023
Job overview
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Communicated repair needs to maintenance staff.
- Managed laundry sorting, washing, drying, and ironing.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Worked with front desk to respond promptly to all guest requests.
- Placed orders for housekeeping supplies and guest toiletries.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Increased employee performance through effective supervision and training.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Evaluated employee performance and developed improvement plans.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Monitored staff performance and provided feedback to drive productivity.
- Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
- Maintained required records of work hours, budgets and payrolls.
Xclusive Staffing
Hotel Housekeeper
09.2019 - 12.2021
Job overview
- Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
- Demonstrated positive and professional attitude with guests, coworkers and management to contribute to positive work environment and maintain reputation of hotel.
- Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
- Vacuumed and mopped floors in guest rooms and common areas to maintain clean and tidy environment.
- Replenished toilet paper, soaps and shampoos in hotel guest rooms to provide adequate toiletries for guests.
- Reported damages, maintenance problems, safety issues, and potential hazards to management.
- Used gloves and proper protective equipment to establish health and safety measures for guests and housekeeping staff.
- Organized and restocked housekeeping carts at end of each shift to prepare for next shift.
- Replenished room supplies such as drinking glasses, bathroom items, writing supplies, and hotel brochures to make guests feel welcome and at home.
- Responded to customer inquiries and resolved complaints to increase satisfaction.
- Checked guest rooms to identify damages or maintenance needs and reported to supervisor for prompt response.
- Gathered dirty laundry in Number rooms to arrange for pickup to laundromat.
- Emptied trash receptacles throughout day to maintain sanitary levels of trash cans on premises.
- Changed bed linens and collected soiled linens for cleaning.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Handled requests for extra linens, toiletries and other supplies.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Polished fixtures to achieve professional shine and appearance.
- Washed and put away kitchen dishes, utensils and glassware.
Town & Country Manor III
Housekeeping Supervisor
08.2016 - 03.2019
Job overview
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Managed laundry sorting, washing, drying, and ironing.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Communicated repair needs to maintenance staff.
- Worked with front desk to respond promptly to all guest requests.
- Placed orders for housekeeping supplies and guest toiletries.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Increased employee performance through effective supervision and training.
- Completed schedules, shift reports, and other business documentation.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Evaluated employee performance and developed improvement plans.
- Adhered to safety protocols by enforcing proper equipment usage.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Trained and mentored new staff on cleaning and safety protocols.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Addressed customer feedback and complaints to maximize satisfaction.
- Selected most suitable cleaning materials for different types of linens, furniture, flooring and surfaces.
- Established and enforced safety protocols and guidelines for staff.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
- Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
- Developed and maintained comprehensive inventory system to track equipment and supplies.
- Evaluated employee performance and recommended promotions, transfers and dismissals.
- Maintained required records of work hours, budgets and payrolls.
- Coordinated with outside vendors to provide supplies and equipment for staff.
Education
Arroyo Valley High SchoolSan Bernardino, CA
N/A
Skills
- Dusting Furniture
- Guest Relations
- Department Coordination
- Stocking Bathrooms
- Proper Equipment Usage
- Inventory Restocking
- Employee Performance Reviews
- Staff Training
- Chemical Cleaners
- Customer Relationship Management
- Room Turnover
- Employee Evaluation
- Enforcing Safety Protocols
- Mopping and Buffing Floors
- Performance Evaluations
- Improving Employee Engagement
- Interdepartmental Collaboration
- Supply Inventory Management
- Linens and Toiletries
- Folding Clean Laundry
- Cleaning Bathrooms
- Team Performance Management
- Quality Improvement
- Customer Service
- Quality Assurance and Control
- Microsoft Office
- Supply Replenishment
- Chandelier Cleaning
- Cleaning and Sanitation
- Expense Tracking
- Daily Progress Reports
- Hazardous Chemicals
- Safety Risk Assessment
- Team Guidance and Motivation
- Word Processing
- Job Assignments
- ERP and SAP
- Organize Work Schedules
- Applicant Screening and Hiring
- Inspect Work
- Room Occupancy Maintenance
- Quality Assessments
- Disciplinary Action
- Multi-Line Telephone Systems
- Database Updating
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Housekeeping Supervisor
M & D Building Renovations
01.2022 - 04.2023
Hotel Housekeeper
Xclusive Staffing
09.2019 - 12.2021
Housekeeping Supervisor
Town & Country Manor III
08.2016 - 03.2019
Laundry Attendant
Sonesta ES Suites
08.2016 - 03.2019
Arroyo Valley High School
N/A
Similar Profiles
Luke GeiselLuke Geisel
Assistant General Manager at Sonesta ES SuitesAssistant General Manager at Sonesta ES Suites
Daniel Di LeonardoDaniel Di Leonardo
General Manager at Sonesta ES Suites OrlandoGeneral Manager at Sonesta ES Suites Orlando
Victoria MartinezVictoria Martinez
Housekeeper at Sonesta ES SuitesHousekeeper at Sonesta ES Suites
Anita WilliamsAnita Williams
Housekeeping Manager at Sonesta ES SuitesHousekeeping Manager at Sonesta ES Suites
Deandre CarothersDeandre Carothers
Delivery Driver at Styx LogisticsDelivery Driver at Styx Logistics