Blanca N Sustaita

Greet visitors and manage front desk operations.

• Schedule live scan appointments and update candidates' pre-hire profiles. Process live scans and I-9 verifications
• Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
• Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
• Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
• Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
• Facilitated onboarding process for new hires, accelerating their integration into team.
• Ensured smooth day-to-day operations by managing email correspondence and promptly addressing inquiries.

• Adhered to established policies, procedures and guidelinesManaged complex financial transactions, ensuring accuracy and compliance with banking regulations. Developed expertise in cash handling and drawer balancing.
• Streamlined customer service processes, reducing wait times and improving satisfaction rates. Consistently met and exceeded monthly sales targets for financial products.
• Fostered strong relationships with customers and colleagues, contributing to a positive banking environment. Participated in cross-functional projects to enhance service delivery.
• Proposed and implemented new strategies for customer engagement, leading to increased adoption of digital banking services. Adapted quickly to new banking technologies.
• Provided tailored financial advice to customers, helping them achieve their financial goals. Mentored new tellers, sharing best practices and industry knowledge.
• Consistently surpassed monthly sales targets for financial products. Streamlined service processes, reducing wait times and elevating customer satisfaction scores.

• Assume manager responsibilities in the absence of the center manager
• Assist center manager to ensure all company policies and procedures were being followed
• Ensure all employees comply with state and federal rules, regulations and laws
• Collect on delinquent accounts
• Approve payoff loans
• Approve title loans
• Process transactions