Blanca Panozo
Palo Alto,CA
Summary
Compassionate professional in healthcare, known for high productivity and efficient task completion. Skilled in patient care coordination, wound care, and medication administration. Excels in communication, empathy, and adaptability, ensuring optimal patient support and team collaboration.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Private Duty LVN
Lucille Phillips
Palo Alto, CA
03.2011 - Current
- Assessed patient's condition and monitored vital signs.
- Initiated emergency measures when indicated by condition of patient or situation at hand.
- Provided emotional support to patients and families during difficult times.
- Participated in interdisciplinary team meetings to discuss patient progress and concerns.
- Provided treatments such as wound care, injections, medication administration and IV therapy.
- Collaborated with physicians to develop individualized plans of care for patients.
- Educated patients and family members on disease processes and treatment options.
- Evaluated the effectiveness of nursing interventions and modified plan of care accordingly.
- Administered medications following physician orders according to established protocols.
- Monitored changes in patient status and reported any abnormalities to supervisor or physician.
- Maintained accurate records of all treatments administered including medications, dosages, times administered .
- Developed effective relationships with co-workers, supervisors, patients and their families.
- Utilized appropriate communication techniques when interacting with patients and families.
- Assessed signs and symptoms indicating physiologic and psychosocial changes in patient's condition.
- Facilitated medication management and monitored for side effects or allergic reactions.
- Administered medications and therapies in accordance with physicians orders.
- Educated clients, patients and caregivers on medical diagnoses, treatment options, chronic disease self-management and wound management.
- Prepared patients for examinations, tests or treatments and explained procedures.
Assistant Restaurant Manager
Zao Noodle Bar
Palo Alto, CA
08.2007 - 06.2009
- Provided leadership and direction to restaurant employees.
- Ensured compliance with health and safety regulations.
- Monitored customer service standards and took corrective action when needed.
- Assisted in recruiting, training, and scheduling staff members.
- Supervised food preparation, ordering of supplies, and inventory control.
- Conducted daily inspections of the dining area to ensure cleanliness and orderliness.
- Resolved customer complaints in a timely manner.
- Maintained accurate records of sales transactions and other financial information.
- Managed cash register operations including deposits and reconciling discrepancies.
- Ensured that all customer orders were fulfilled accurately and efficiently.
- Coordinated catering services for special occasions or corporate events.
- Reviewed employee performance data regularly to identify areas needing improvement.
- Facilitated communication between waitstaff and kitchen staff during peak hours.
- Participated in local community events as a representative of the restaurant brand.
- Took immediate responsibility for issues and found effective solutions for swift resolution.
- Maintained entire look of restaurant, keeping it clean and inviting at all times.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Interacted with customers to gauge responsiveness to hospitality and menus.
- Assisted personnel with duties and tasks during high-volume periods.
- Enforced and adhered to high-standards of cleanliness and organization throughout work and serving areas to remain compliant with company policies and regulatory requirements.
- Collaborated with server trainees to promptly resolve potential customer concerns.
- Produced detailed documentation to outline potential worker issues.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Trained new employees to perform duties.
- Delegated work to staff, setting priorities and goals.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Inspected dining and serving areas for cleanliness and proper setup.
- Assisted staff by serving food and beverages or bussing tables.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Oversaw food preparation, production and presentation according to quality standards.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Distributed food to service staff for prompt delivery to customers.
Education
Bachelor of Science - Teacher Education, Multiple Levels
Catholic University of Bolivia
Bolivia11-1998
Skills
- Physical Assessment
- Patient Needs Assessment
- Treatment Planning
- Vital Sign Monitoring
- Family Education
- Mobility Assistance
- Appointment Scheduling
- Treatment coordination
- Medication Administration
- Meal Preparation
- Care Plan Development
- Patient Education
- Hospice Care
- Direct Patient Care
- Patient Advocacy
- Food Safety
- Customer Service
- Sales
- Financial Transactions
- Beverage Preparation
- Quality Control
- Cash Register Operation
- Safe Food Handling
- Payment Processing
- Employee Training
- Beer Keg Replacement
- Wait Staff Support
- Table setup
- Supply Restocking
- Table Bussing
- Food Running
- Service Bar Restocking
- Kitchen Communication
- Table setting arrangement
- Menu Memorization
- Time Management
- Customer seating
- Problem-Solving
- Conflict Resolution
- Menu Recommendations
- Clear Communication
- Beverage Making and Delivery
- Cleaning and Sanitizing
Affiliations
- Full time mom for my 13 year old son, also a soccer mom. Who likes to read mystery books, and enjoyed my audiobooks on the go. love walks with our dog, and solo outdoor walks.
Accomplishments
- Rose Award at Children's Hospital Lucille Packard 2003
Certification
- Lvn certification ministerio de educacion Bolivia 1996
- Bachelors degree UCB Bolivia 1998
- CPR & first Aid certification Redcross
Volunteer
- pets in need Palo Alto, Redwood city
- my childs school and Church
Timeline
Private Duty LVN
Lucille Phillips
03.2011 - Current
Assistant Restaurant Manager
Zao Noodle Bar
08.2007 - 06.2009
- Lvn certification ministerio de educacion Bolivia 1996
- Bachelors degree UCB Bolivia 1998
- CPR & first Aid certification Redcross
Bachelor of Science - Teacher Education, Multiple Levels
Catholic University of Bolivia
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