Blanca Platero
Austin
Summary
Proven leader with a track record of driving results at Spectrum through innovative customer retention strategies and employee incentive programs. Expert in team leadership and project management, adapt at leveraging customer service skills to exceed objectives. Skilled in documentation and reporting, consistently delivering projects on time without compromising quality. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Organizer
Angie List
06.2021 - Current
- Demonstrated exceptional time management skills while working on multiple projects simultaneously without compromising quality or deadlines.
- Leveraged social media tools effectively to create buzz around events, driving increased registrations and engagement.
- Maintained clear communication channels between all parties involved in the event planning process, ensuring timely updates and issue resolution.
- Adapted swiftly to unforeseen circumstances during events, implementing contingency plans that minimized disruptions to attendees'' experience.
Retention Specialist
Spectrum
01.2022 - 12.2023
- Implemented employee incentive programs to promote positive work culture and increase retention.
- Reviewed successes and failures to learn from previous mistakes.
- Utilized knowledge of customer experience to create specialized plans for customer retention.
- Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results.
Case Manager
Abode Services
05.2018 - 10.2021
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations, and procedural costs.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Developed and implemented comprehensive case management plans to address client needs and goals.
Case Manager
Horizon
02.2016 - 04.2018
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
Assistant Manager
Lowes
01.2012 - 02.2016
- Mentored team members to enhance professional development and accountability in workplace.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Program Coordinator
San Francisco Housing Development Corporation
01.2012 - 01.2016
- Organized and managed program development from conception through successful execution.
- Provided ongoing direction and leadership for program operations.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Designed program implementation and maintenance plan.
Education
No Degree - Drug And Alcohol
CCAPP
San Francisco, CA01.2021
No Degree - Went Coordinator
Career Institute of San Francisco
San Francisco, CA01.2019
Associate of Science - Criminals Justice
City College of San Francisco
San Francisco, CA06.2014
Skills
- Team Leadership
- Project Leadership
- Customer Service
- Documentation And Reporting
Languages
Spanish
Native or Bilingual
Timeline
Retention Specialist
Spectrum
01.2022 - 12.2023
Organizer
Angie List
06.2021 - Current
Case Manager
Abode Services
05.2018 - 10.2021
Case Manager
Horizon
02.2016 - 04.2018
Assistant Manager
Lowes
01.2012 - 02.2016
Program Coordinator
San Francisco Housing Development Corporation
01.2012 - 01.2016
No Degree - Drug And Alcohol
CCAPP
No Degree - Went Coordinator
Career Institute of San Francisco
Associate of Science - Criminals Justice
City College of San Francisco
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