Blanca Potes
Laguna Hills,CA
Summary
Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.
Overview
18
18
years of professional experience
Work History
Operations Manager
US Army Corps of Engineers
Al Asad - Ambar, Iraq
03.2023 - 07.2024
- Developed and implemented operational procedures to ensure quality standards are met.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
Human Resources Specialist
US Army
Manhattan Beach, CA
07.2006 - 02.2023
- Developed and implemented new employee onboarding process.
- Provided guidance to managers on disciplinary action and performance management.
- Created training materials for new hires and provided orientation sessions.
- Conducted exit interviews with departing employees to identify areas of improvement in the organization.
- Managed applicant tracking system to ensure accurate records of applicants and employees are maintained.
- Advised management on legal compliance related to employee relations matters such as FMLA, ADA, EEO.
- Maintained confidential personnel files in accordance with applicable laws and regulations.
- Conducted investigations into workplace complaints or grievances raised by employees.
- Facilitated resolution of conflicts between staff members through mediation or other dispute resolution techniques.
- Provided advice and counsel on employee relations issues ranging from attendance problems to harassment claims.
- Prepared reports related to HR activities such as turnover rate analysis, absenteeism rate.
- Performed audits of payroll records to ensure accuracy of employee information.
- Safeguarded human resource information, maintaining employee confidence and protecting operations.
- Established and maintained trusted relationships around organization to optimize business and employee experience.
- Partnered with senior HR team to communicate company standards and policies.
- Participated in educational opportunities and read technical publications, updating job knowledge.
- Maintained current knowledge of equal employment opportunity and affirmative action guidelines and laws.
Education
Bachelor of Science - Organizational Management
Ashford University
San Diego, CA09-2020
Skills
- Organizational Management
- Incidents management
- Contract Management
- Customer Service
- Cultural Awareness
- Performance Evaluations
- Decision-Making
- Market Research
Accomplishments
- Awarded the ArmyMeritorious Service Medal for Operations conducted overseas while managing three Expeditionary Districts.
Timeline
Operations Manager
US Army Corps of Engineers
03.2023 - 07.2024
Human Resources Specialist
US Army
07.2006 - 02.2023
Bachelor of Science - Organizational Management
Ashford University
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