Blanca Ramirez

• Answering high volume calls, 10-15 per shift.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Escalated complicated customer account issues to supervisors and help desk workers.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Respond to inquiries from potential tenants, current residents, and property owners regarding rental properties.
• Offer details about available units, rental prices,

amenities, and application processes.

• Arrange property viewings and appointments for prospective tenants and maintenance requests for current residents.
• Record and relay messages to property managers or maintenance staff as needed.
• Address tenant concerns and complaints with professionalism and empathy, providing solutions or escalating issues when necessary.
• Collected and verified telephone numbers, addresses, and proper spelling of names.

• Showed and leased apartment units to future residents with high degree of customer service, while meeting monthly lease quotas.
• Conducted property tours with potential rental clients and answered all questions truthfully regarding facility.
• Performed background checks on over 100 apartment applicants.
• Answered phone calls and emails and responded to questions from prospects quickly and effectively.
• Assisted property manager with hosting resident events and functions at property.
• Worked with property managers to maintain market readiness and facilitate smooth transitions.
• Kept accurate records of all resident and tenant correspondence.
• Escalated major issues to property manager for immediate remediation.
• Inspected common areas for cleanliness and notified maintenance of overflowing trash.
• Attended staff meetings and took extensive notes to share with property manager.
• Regularly inspected curb appeal of facilities to keep property great shape.
• Marketed property to local businesses through collateral, emails and phone calls.
• Kept meticulous records of correspondence between management and tenants.
• Collected, completed, and processed lease applications.
• Showed apartments to potential tenants and answered questions regarding community.
• Posted policies and rules in common areas for tenant review.
• Set appointment times for individuals to tour facilities and see available units.
• Pleasantly greeted visitors to office, asked questions and offered assistance.
• Collected rent and tracked resident payments and information in computer system.
• Distributed and followed up on tenant renewal notices.

• Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
• Scheduled various contractors to complete needed work on vacant and occupied units.
• Participated in property inspections to prepare for move-ins and move-outs.
• Used Rent Manager to keep record of financial transactions and rental applications.
• Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
• Escalated major issues to property manager for immediate remediation.
• Conducted property tours to highlight features of properties.
• Performed background, reference and credit checks as part of screening process of prospective tenants.
• Monitored advertising effectiveness by gathering information about market competition in local area.
• Invited prospects to fill out application upon completion of property tour.
• Administered operations to handle needs of more than 100 tenants across 300 property units

• Overseeing minimum of 10 employees during shift.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
• Enforced company policies and regulations with employees.
• Completed cash and credit card transactions accurately using POS software.
• Trained new employees and delegated daily tasks and responsibilities.
• Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
• Resolved conflicts between employees to maintain positive and productive work environments.
• Organized evening meetings to set operations for following day and next shift crew.
• Assisted customers with complaints, questions, and concerns.
• Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices, or products.
• Maintained organized work area by cleaning and removing hazards.