Blanca Ramirez
Los Fresnos,TX
Summary
Professional representative with strong background in provider relations and client management. Skilled in navigating complex administrative tasks, resolving issues, and driving process improvements. Known for fostering team collaboration and delivering consistent results. Adaptable, reliable, and equipped with strong communication and problem-solving abilities.
Overview
46
46
years of professional experience
Work History
Provider
Abundant Life Health, Inc.
10.2021 - Current
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Medical Receptionist
Dr, Alejandro Herrera Flores/ Hospital San Charbel
07.2004 - 03.2023
- Maintained a clean and organized reception area, creating a welcoming environment for patients.
- Answered and directed phone calls, providing information and assistance to patients and staff.
- Handled patient inquiries with professionalism and empathy, addressing concerns and providing solutions.
- Processed insurance claims and verifications through specialized billing software.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
Assistant Manager
Banamex
05.1980 - 07.1982
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Secretary to the General Manager
Tractomotriz Del Noreste, SA. De CV.
02.1979 - 04.1980
- Managed incoming communications, directing calls and messages to appropriate departments.
- Updated and managed contact lists, keeping information current and accessible.
- Maintained a well-organized filing system for easy document retrieval and improved office workflow.
- Managed executive calendar to maximize time utilization and ensure timely attendance at important meetings.
- Provided excellent customer service to clients by addressing inquiries promptly and professionally.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Education
High School Diploma -
Academia Comercial Rio Bravo
Cd. Rio Bravo, Tamps.01-1979
Skills
Languages
Spanish
Full Professional
Timeline
Provider
Abundant Life Health, Inc.
10.2021 - Current
Medical Receptionist
Dr, Alejandro Herrera Flores/ Hospital San Charbel
07.2004 - 03.2023
Assistant Manager
Banamex
05.1980 - 07.1982
Secretary to the General Manager
Tractomotriz Del Noreste, SA. De CV.
02.1979 - 04.1980
High School Diploma -
Academia Comercial Rio Bravo
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