Blanca Ramirez
New York,NY
Summary
Dynamic boutique specialist experienced in driving retail sales and enhancing customer experiences. Skilled in team collaboration, product knowledge training, and time management, consistently contributing to achieving daily sales objectives and exceeding customer expectations.
Overview
5
5
years of professional experience
Work History
Boutique Specialist
Nespresso
New York, New York
10.2025 - Current
- Maintained clean, organized boutique environment to enhance shopping experiences.
- Collaborated with team members to meet daily sales objectives and execute promotions.
- Conducted product knowledge training for new staff on coffee varieties and machines.
- Handled customer inquiries and resolved issues promptly to ensure satisfaction.
- Resolved customer complaints professionally, ensuring customer satisfaction through empathy and understanding.
- Demonstrated brewing techniques and equipment usage to elevate customer satisfaction.
Interpreter, Receptionist
Phoenix Digital Academy
Phoenix, Arizona
01.2023 - 02.2025
- Translated written texts from one language to another accurately and efficiently.
- Facilitated effective communication between teachers and non-English speaking families, enhancing understanding and collaboration.
- Sat in on meetings to provide members with oral translations of conversations and information.
- Managed incoming calls, directing them to appropriate staff members to ensure timely responses.
- Welcomed visitors at front desk, providing information and assistance to create a positive first impression. and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Maintained organized filing systems for documents and records in digital and physical formats.
- Performed data entry tasks into various computer systems accurately and promptly.
Receptionist
Western Vascular Institute
Phoenix, Arizona
07.2021 - 03.2022
- Managed patient flow and ensured timely check-in processes.
- Handled incoming phone calls, addressing inquiries to enhance patient experience.
- Scheduled and confirmed appointments using electronic health records system.
- Contacted patients to confirm their upcoming appointments and gather necessary details. to confirm scheduled appointments and obtain additional details.
- Verified patient information for accuracy and completeness.
- Verified insurance coverage and collected co-payments to streamline appointment processes.
- Coordinated with medical staff to ensure seamless patient care and communication.
- Maintained organized medical records in compliance with regulations.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
Education
Associate of Applied Science - Financial Management
BMCC
New York, NY07-2027
Skills
- Product knowledge
- Sales techniques
- Boutique merchandising
- Customer service
- Customer satisfaction enhancement
- Team collaboration
- Time management
- Document organization
- Goal oriented
Timeline
Boutique Specialist
Nespresso
10.2025 - Current
Interpreter, Receptionist
Phoenix Digital Academy
01.2023 - 02.2025
Receptionist
Western Vascular Institute
07.2021 - 03.2022
Associate of Applied Science - Financial Management
BMCC