Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Blanca Rayo

Leasing Specialist
El Mirage,AZ

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Leasing professional with strong focus on effective communication, tenant relations, and property management. Proven ability to collaborate with teams, adapt to changing needs, and achieve results. Skilled in lease negotiations, customer service, and resolving tenant issues with diplomacy and efficiency. Reliable and flexible, consistently delivering high-quality outcomes in fast-paced environments. Charming professional with a background meeting monthly leasing targets. A highly visible and driven Leasing Specialist promoting exemplary talents in facility inspection, application processing, and building lasting relationships.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Leasing Specialist - Lease Up

TRG Management
05.2024 - Current
  • Answered phone calls and emails and responded to questions from prospects quickly and effectively.
  • Retained high-quality tenants through proactive relationship-building efforts aimed at addressing their needs before problems arose.
  • Coordinated move-ins and move-outs, ensuring seamless transitions for both new and departing residents.
  • Organized resident events to foster a sense of community within the property, increasing tenant satisfaction levels.
  • Managed property showings for prospective tenants, highlighting amenities and answering questions to secure interest in units.
  • Experienced with new construction, luxury apartment buildings.
  • Maintained up-to-date knowledge of local market conditions to optimize pricing strategies and remain competitive within the industry.

Leasing Consultant

Montelano Apartments
Phoenix, AZ
12.2023 - 02.2024
  • Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
  • Managed day-to-day activities involving tenants, subcontractors and property management.
  • Handled incoming calls regarding availability of units, pricing information and other inquiries.
  • Marketed property to prospective tenants by giving tours and pointing out key features.
  • Contacted and followed up with tenants on renewal notices.
  • Responded to tenant requests for maintenance services in a timely manner.
  • Monitored competition in local markets to identify trends in pricing or amenities offered by competing properties.
  • Advised on rental policies and procedures to ensure compliance with applicable laws.
  • Prepared and submitted monthly tenant visit logs.
  • Tracked leads using CRM software and followed up with interested parties.
  • Greeted potential tenants and provided information about the property.
  • Processed move-outs by completing final walkthroughs, collecting keys, inspecting unit condition and preparing documentation for accounting purposes.
  • Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
  • Detailed application requirements and answered questions from prospective tenants.
  • Conducted informative and personalized tours, resulting in new leases.

Paylocity - Account Manager

Paylocity
11.2022 - 10.2023
  • Primary contact for an assigned client base, servicing all of their payroll and HR needs
  • Responsible for mastering the web-based Paylocity payroll & HR software application
  • Apply critical thinking and problem solving skills to research, troubleshoot and resolve complex payroll issues for the client
  • Coordinate resolution of clients issues with the appropriate support departments (Finance, Tax, Technical Support, Custom programming, Production)
  • Facilitate meetings
  • Maintain customer service levels according to paylocity standards
  • Assist with creating/voiding checks, time sheets, generating payroll reports, etc.

AmeriSave Mortgage Mortgage Loan Officer NMLS #2328035

AmeriSave Mortgage
04.2022 - 10.2022
  • Analyzed applicant financial and credit status, evaluating assets and risk to determine loan feasibility.
  • Educated customers on various aspects of mortgage financing options available.
  • Updated client account information and records in company databases.
  • Participated in team meetings, trainings conducted by management staff regarding updates on products, services offered by the company.
  • Reviewed appraisals to ensure accuracy and completeness prior to submission to underwriting department.
  • Helped clients fill out loan applications and find ideal loan options.
  • Evaluated existing customer accounts for refinancing opportunities or additional services offered by the company.
  • Informed customers of loan application requirements and deadlines.
  • Gathered client debt, credit and income information to determine loan eligibility.
  • Reviewed credit histories from applicants and determined feasibility of granting requested loans.
  • Resolved borrower complaints in a timely manner while providing excellent customer service.
  • Complied applications and paperwork and double-checked for accuracy.
  • Helped customers make decisions about loans and lines of credit based on availability, terms and benefits.
  • Assessed financial means and desires of each client in order to set up appropriate mortgage packages.
  • Provided guidance on various types of mortgages such as FHA loans, VA loans, conventional loans.
  • Verified client financial information to determine creditworthiness and loan eligibility.
  • Processed new loan applications in accordance with established guidelines.

Guaranteed Rate Inc. -Operations Assistant

Guaranteed Rate Inc.
04.2021 - 02.2022
  • Completed Verifications of employment
  • Ordered payoff reports
  • Ordered Insurance documents for borrowers
  • Ordered Tax transcripts
  • Ordered Title reports
  • Completed Verification of Rent/Mortgage.

Guaranteed Rate Inc. -Loan Coordinator

Guaranteed Rate Inc.
02.2021 - 09.2021
  • Worked on approved loans to closing.

Humana Pharmacy -Work at home - Inbound Contacts Representative

Humana Pharmacy
11.2019 - 02.2020
  • Place Orders for Members' Medications
  • I would send fax requests for prescriptions to the member's providers
  • Enroll members with Humana Pharmacy mail order
  • I would discuss with the members their Benefits and stages of coverage
  • Order over the counter medications for members.

Lexington Law Firm Paralegal/ Credit Repair Representative

Lexington Law Firm
06.2019 - 10.2019
  • Updating Credit Reports/Assessing them with the clients
  • Going over my clients credit scores
  • Sending intervention letters/disputes to the creditors/credit bureaus in hopes of a removal from any negative account listed on the reports
  • Received Inbound calls from the clients, multitasking and updating clients accounts about the discussion over the call.

CVS Shift Supervisor

CVS
06.2017 - 08.2018
  • Managed the store in the absence of the store manager
  • Checked in Vendors
  • Closed the stores deposits
  • Order supplies the store needed
  • Ran registers
  • Customer Service
  • Set up new planograms.

Sears AP (Asset Protection)

Desert Sky Mall
11.2017 - 07.2018
  • On constant surveillance
  • Apprehending Customers
  • Preventing External/Internal theft
  • Security.

Education

High School Diploma -

Dysart High School
01.2016

Skills

  • Proficient in Microsoft Word Processor and Excel
  • Time Management
  • Customer Service
  • Detail-Oriented
  • Organized
  • Client Relations
  • Financial Advising
  • Credit Analysis
  • Financial Services
  • Loan Servicing
  • Mortgage Lending
  • Sales Expertise
  • Team Player
  • Banking
  • Resident Assistance
  • Lease Renewals
  • Background Check Process
  • Lease Agreements
  • Application Management
  • Background Checks
  • Relationship Building
  • Leasing and Sales
  • Property Tours
  • Lead Generation
  • CRM Software
  • Administrative Support
  • Operations
  • Weekly Payroll
  • Cold Calling Skills
  • Income Verification
  • NMLS Registration
  • Decision-Making
  • Microsoft Office
  • Customer Service-Focused
  • Appointment Scheduling
  • Microsoft Excel
  • Microsoft Word
  • Credit Reports
  • Attention to Detail
  • Loan Closing

Certification

  • NMLS 2328035 ( Loan Originator License)

Timeline

Leasing Specialist - Lease Up

TRG Management
05.2024 - Current

Leasing Consultant

Montelano Apartments
12.2023 - 02.2024

Paylocity - Account Manager

Paylocity
11.2022 - 10.2023

AmeriSave Mortgage Mortgage Loan Officer NMLS #2328035

AmeriSave Mortgage
04.2022 - 10.2022

Guaranteed Rate Inc. -Operations Assistant

Guaranteed Rate Inc.
04.2021 - 02.2022

Guaranteed Rate Inc. -Loan Coordinator

Guaranteed Rate Inc.
02.2021 - 09.2021

Humana Pharmacy -Work at home - Inbound Contacts Representative

Humana Pharmacy
11.2019 - 02.2020

Lexington Law Firm Paralegal/ Credit Repair Representative

Lexington Law Firm
06.2019 - 10.2019

Sears AP (Asset Protection)

Desert Sky Mall
11.2017 - 07.2018

CVS Shift Supervisor

CVS
06.2017 - 08.2018

High School Diploma -

Dysart High School

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Blanca RayoLeasing Specialist