Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Blanca Rayo

Blanca Rayo

Gilbert,AZ

Summary

Personable and dedicated professional with a strong background in customer service, property management, and tenant relations. Known for a positive attitude, strong communication skills, and the ability to build rapport quickly. Skilled in lease negotiations, conflict resolution, and consistently meeting leasing targets. Reliable, adaptable, and committed to creating a welcoming, high quality experience for every client.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Assistant Community Manager

Embrey
05.2024 - Current
  • Supervised daily operations to ensure exceptional customer service, staff productivity, and adherence to company policies.
  • Trained, scheduled, and supported team members to achieve performance goals and maintain high service standards.
  • Performed month end pre close procedures each month, reviewing tenant ledgers, verifying payment accuracy, and preparing financial data for final close.
  • Collected rent payments, tracked delinquencies, and maintained accurate records within property management software.
  • Processed applications efficiently by verifying income documentation, credit history checks, criminal background screens, ensuring compliance with fair housing regulations at all times.
  • Inspected buildings, vacant units, and common areas regularly to identify repairs needing immediate attention.
  • Organized community events to foster relationships among residents and promote a sense of belonging.
  • Collaborated with maintenance team to ensure timely completion of service requests, contributing to overall resident satisfaction.
  • Assisted in reducing vacancy rates through effective marketing strategies and community outreach efforts.

Leasing Specialist - Lease Up

TRG Management
12.2023 - 04.2024
  • Answered phone calls and emails and responded to questions from prospects quickly and effectively.
  • Retained high-quality tenants through proactive relationship-building efforts aimed at addressing their needs before problems arose.
  • Coordinated move-ins and move-outs, ensuring seamless transitions for both new and departing residents.
  • Organized resident events to foster a sense of community within the property, increasing tenant satisfaction levels.
  • Managed property showings for prospective tenants, highlighting amenities and answering questions to secure interest in units.
  • Experienced with new construction, luxury apartment buildings.
  • Maintained up-to-date knowledge of local market conditions to optimize pricing strategies and remain competitive within the industry.

Leasing Consultant

Montelano Apartments
03.2023 - 12.2023
  • Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
  • Managed day-to-day activities involving tenants, subcontractors and property management.
  • Contacted and followed up with tenants on renewal notices.
  • Responded to tenant requests for maintenance services in a timely manner.
  • Advised on rental policies and procedures to ensure compliance with applicable laws.
  • Prepared and submitted monthly tenant visit logs.
  • Tracked leads using CRM software and followed up with interested parties.
  • Greeted potential tenants and provided information about the property.
  • Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.

Account Manager

Paylocity
11.2022 - 02.2023
  • Primary contact for an assigned client base, servicing all of their payroll and HR needs.
  • Responsible for mastering the web-based Paylocity payroll & HR software application.
  • Apply critical thinking and problem solving skills to research, troubleshoot and resolve complex payroll issues for the client.
  • Coordinate resolution of client issues with the appropriate support departments (Finance, Tax, Technical Support, Custom programming, Production).
  • Facilitate meetings.

Mortgage Loan Officer

AmeriSave Mortgage
04.2022 - 10.2022
  • Analyzed applicant financial and credit status, evaluating assets and risk to determine loan feasibility.
  • Educated customers on various aspects of mortgage financing options available.
  • Updated client account information and records in company databases.
  • Participated in team meetings, trainings conducted by management staff regarding updates on products, services offered by the company.
  • Reviewed appraisals to ensure accuracy and completeness prior to submission to underwriting department.
  • Helped clients fill out loan applications and find ideal loan options.
  • Evaluated existing customer accounts for refinancing opportunities or additional services offered by the company.
  • Informed customers of loan application requirements and deadlines.
  • Gathered client debt, credit and income information to determine loan eligibility.
  • Reviewed credit histories from applicants and determined feasibility of granting requested loans.
  • Resolved borrower complaints in a timely manner while providing excellent customer service.
  • Complied applications and paperwork and double-checked for accuracy.
  • Helped customers make decisions about loans and lines of credit based on availability, terms and benefits.
  • Assessed financial means and desires of each client in order to set up appropriate mortgage packages.
  • Provided guidance on various types of mortgages such as FHA loans, VA loans, conventional loans.
  • Verified client financial information to determine creditworthiness and loan eligibility.
  • Processed new loan applications in accordance with established guidelines.

Operations Assistant

Guaranteed Rate Inc.
04.2021 - 02.2022
  • Completed Verifications of employment.
  • Ordered payoff reports.
  • Ordered Insurance documents for borrowers.
  • Ordered Tax transcripts.
  • Ordered Title reports.
  • Completed Verification of Rent/Mortgage.

Loan Coordinator

Guaranteed Rate Inc.
02.2021 - 09.2021
  • Worked on approved loans to closing.

Inbound Contacts Representative

Humana Pharmacy
11.2019 - 02.2020
  • Place Orders for Members' Medications.
  • I would send fax requests for prescriptions to the member's providers.
  • Enroll members with Humana Pharmacy mail order.
  • I would discuss with the members their Benefits and stages of coverage.
  • Order over the counter medications for members.

Paralegal/ Credit Repair Representative

Lexington Law Firm
06.2019 - 10.2019
  • Updating Credit Reports/Assessing them with the clients.
  • Going over my clients credit scores.
  • Sending intervention letters/disputes to the creditors/credit bureaus in hopes of a removal from any negative account listed on the reports.
  • Received Inbound calls from the clients, multitasking and updating clients accounts about the discussion over the call.

Shift Supervisor

CVS
06.2017 - 08.2018
  • Managed the store in the absence of the store manager.
  • Checked in Vendors.
  • Closed the stores deposits.
  • Order supplies the store needed.
  • Ran registers.
  • Customer Service.
  • Set up new planograms.

Sears AP (Asset Protection)

Desert Sky Mall
11.2017 - 07.2018
  • On constant surveillance.
  • Apprehending Customers.
  • Preventing External/Internal theft.
  • Security.

Education

High School Diploma -

Dysart High School
El Mirage, AZ
01.2016

Skills

  • Proficient in Microsoft Word Processor and Excel
  • Time Management
  • Customer Service
  • Detail-Oriented
  • Organized
  • Financial Advising
  • Credit Analysis
  • Loan Servicing
  • Mortgage Lending
  • Sales Expertise
  • Team Player
  • Banking
  • Resident Assistance
  • Lease Renewals
  • Lease Agreements
  • Relationship Building
  • Leasing and Sales
  • Property Tours
  • Lead Generation
  • CRM Software
  • Property inspections
  • One site
  • Knock
  • Deposit accounting
  • Yardi software proficiency
  • Operations
  • Weekly Payroll
  • Cold Calling Skills
  • Income Verification
  • NMLS Registration
  • Credit Reports
  • Attention to Detail
  • Loan Closing

Certification

NMLS 2328035 (Loan Originator License)

Languages

Spanish

Timeline

Assistant Community Manager

Embrey
05.2024 - Current

Leasing Specialist - Lease Up

TRG Management
12.2023 - 04.2024

Leasing Consultant

Montelano Apartments
03.2023 - 12.2023

Account Manager

Paylocity
11.2022 - 02.2023

Mortgage Loan Officer

AmeriSave Mortgage
04.2022 - 10.2022

Operations Assistant

Guaranteed Rate Inc.
04.2021 - 02.2022

Loan Coordinator

Guaranteed Rate Inc.
02.2021 - 09.2021

Inbound Contacts Representative

Humana Pharmacy
11.2019 - 02.2020

Paralegal/ Credit Repair Representative

Lexington Law Firm
06.2019 - 10.2019

Sears AP (Asset Protection)

Desert Sky Mall
11.2017 - 07.2018

Shift Supervisor

CVS
06.2017 - 08.2018

High School Diploma -

Dysart High School

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