Summary
Overview
Work History
Skills
Timeline
Generic

Blanca Rivera

Coconut Creek,FL

Summary

Knowledgeable housekeeping management professional familiar with hotel operations, cleaning procedures and health and safety regulations. Highly-qualified Housekeeping Supervisor offering Number years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs. Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature. Versatile Housekeeping Supervisor working with diverse staff. Building rapport and team collaboration. Bilingual individual with strong attention to detail. Confident leader experienced in janitorial work. Motivates, trains and manages team to meet expectations every day. Knowledgeable about chemical handling, safety and cleaning procedures.

Overview

23
23
years of professional experience

Work History

Housekeeping Supervisor

Sands Harbor Resort And Marina
03.2024 - Current
  • Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
  • Streamlined housekeeping processes for increased efficiency by implementing a new inventory management system.
  • Reduced linen waste and laundry costs with careful monitoring of usage and effective communication with staff members.
  • Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
  • Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.

Housekeeping Team Leader

Luky Arrow Retreat
03.2021 - 03.2024
  • Enhanced guest satisfaction by ensuring timely and thorough housekeeping services in all rooms and common areas.
  • Streamlined daily operations for increased efficiency by implementing a new scheduling system for the housekeeping team.
  • Reduced guest complaints with proactive communication and addressing issues promptly.
  • Maintained high standards of cleanliness, contributing to improved hotel ratings on various review platforms.

Housekeeping Cleaner

FedEx
12.2018 - 06.2020
  • Enhanced guest satisfaction by maintaining a clean and welcoming environment in all areas of the property.
  • Reduced allergens and improved air quality by regularly dusting and vacuuming rooms, hallways, and common spaces.
  • Ensured timely room turnovers for check-ins by efficiently cleaning assigned rooms according to hotel standards.
  • Contributed to positive guest experiences with meticulous attention to detail when sanitizing bathrooms, making beds, and restocking amenities.

Housekeeping Room Attendant and Breakfast Area

Hilton Garden Inn Hotel
04.2009 - 06.2018
  • Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
  • Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
  • Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
  • Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
  • Collaborated with team members for efficient completion of tasks, resulting in increased productivity.
  • Assisted in training new employees on housekeeping protocols, leading to improved staff performance.
  • Participated in regular inspections, continuously improving the overall cleanliness of assigned areas.

Housekeeping Supervisor

Holiday Inn Express Hotel
11.2004 - 06.2008
  • Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
  • Streamlined housekeeping processes for increased efficiency by implementing a new inventory management system.
  • Reduced linen waste and laundry costs with careful monitoring of usage and effective communication with staff members.
  • Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
  • Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.
  • Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.

Housekeeping Room Attendant

Fairfield Inn And Suites Marriott
04.2002 - 10.2004
  • Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
  • Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
  • Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
  • Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.

Skills

  • Employee evaluations
  • Staff Scheduling
  • Task assignment
  • Cleaning practices
  • Ordering cleaning supplies
  • Department coordination

Timeline

Housekeeping Supervisor

Sands Harbor Resort And Marina
03.2024 - Current

Housekeeping Team Leader

Luky Arrow Retreat
03.2021 - 03.2024

Housekeeping Cleaner

FedEx
12.2018 - 06.2020

Housekeeping Room Attendant and Breakfast Area

Hilton Garden Inn Hotel
04.2009 - 06.2018

Housekeeping Supervisor

Holiday Inn Express Hotel
11.2004 - 06.2008

Housekeeping Room Attendant

Fairfield Inn And Suites Marriott
04.2002 - 10.2004

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Blanca Rivera