Blanca Rodriguez
Summary
Well-qualified Dispatcher with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
12
12
years of professional experience
Work History
Dispatch
Dena's Trucking LLC
06.2021 - Current
- Improved workflow efficiency by coordinating with drivers and dispatch team to optimize route planning.
- Expedited delivery times by prioritizing high-urgency shipments and assigning appropriate resources.
- Streamlined communication between dispatch, drivers, and customers for timely updates on shipment status.
- Enhanced customer satisfaction by resolving issues promptly and providing accurate information on shipment progress.
- Accurately documented all dispatch activities for better record keeping and future reference.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Answered phone calls and responded to customer emails.
- Scheduled deliveries and pickups according to customer needs.
Associate
WALMART, Walmart
10.2020 - 03.2021
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Developed strong client relationships through timely and thorough follow-up on inquiries and concerns.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Worked varied hours to meet seasonal and business needs.
- Provided product price information to customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Managed efficient cash register operations.
Brand Ambassador
DirectToHispanic Llc
07.2012 - 09.2018
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
- Generated leads for future business opportunities by collecting customer contact information during promotional events.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Collaborated with local field sales to promote brand awareness and sales results.
- Established and maintained positive relationships with customers.
- Increased sales by effectively communicating product benefits.
Education
High School Diploma -
Moises E Molina High School
Dallas, TX05.2012
Skills
- Conflict Resolution
- Logistics Coordination
- Analytical Thinking
- Emergency Response
- Route Planning
- Multitasking Abilities
- Customer Service
- Computer Proficiency
- Teamwork and Collaboration
- Paperwork Processing
- Microsoft Office
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Dispatch
Dena's Trucking LLC
06.2021 - Current
Associate
WALMART, Walmart
10.2020 - 03.2021
Brand Ambassador
DirectToHispanic Llc
07.2012 - 09.2018
High School Diploma -
Moises E Molina High School
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