BLANCA RODRIGUEZ
Corpus Christi,Texas
Summary
Demonstrated ability as Paraprofessional to foster positive relationships with students, parents and colleagues. Committed to providing culturally responsive support, meeting diverse needs of students. Patient demeanor creates environment where students feel comfortable asking questions while learning new concepts. Enthusiastic Paraprofessional with experience assisting teachers and providing instruction to students. Monitors student progress and provides guidance and support to teachers.
Overview
20
20
years of professional experience
Work History
Paraprofessional
Corpus Christi Independent School District
08.2022 - Current
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supported students with personal care tasks and daily living skills as needed.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Collaborated with classroom teachers to create and adapt instructional materials.
Customer Service Representative
Alorica
04.2022 - 11.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Insurance Agent
AMFA Insurance
07.2007 - 06.2009
- Demonstrated strong knowledge of policies and regulations in the insurance industry.
- Developed and maintained relationships with clients to recommend appropriate insurance coverage.
- Achieved sales targets by effectively communicating product benefits to potential clients.
- Resolved customer inquiries and claims promptly to ensure high client satisfaction.
- Open accounts for new members. Was under minimal supervision, sorting, and filing, deposit money at the bank.
- Interview prospective clients to get data about their financial resources and discuss exiting coverage.
- Greet and welcome guests as soon as they arrived.
Customer Service Representative
APAC Customer Services
04.2004 - 11.2006
- Handled high call volume in a fast-paced environment, resolving customer inquiries efficiently.
- Trained new employees on company policies and procedures for optimal customer service interaction.
- Resolve product or service problems by clarifying the customer complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Education
High School Diploma -
Roy Miller High School
Corpus Christi, TX05.2003
Skills
- Effective Communication
- Helping Students with Special Needs
- Small Group and Individual Assistance
- Special Education Support
- Teacher Support
- Classroom Organization
- Classroom support
- Computer Skills
- Instructional support
- Shars Billing
Timeline
Paraprofessional
Corpus Christi Independent School District
08.2022 - Current
Customer Service Representative
Alorica
04.2022 - 11.2022
Insurance Agent
AMFA Insurance
07.2007 - 06.2009
Customer Service Representative
APAC Customer Services
04.2004 - 11.2006
High School Diploma -
Roy Miller High School
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