Blanca Rodriguez Castro

• Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer

• Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
• Resolved customer complaints quickly while maintaining high quality standards of service delivery.
• Trained employees on duties, policies and procedures.
• Delegated work to staff, setting priorities and goals.
• Prepared staff work schedules and assigned team members to specific duties.
• Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.

• Managed daily operations of the store, including scheduling and supervising staff.
• Ensured that customer service standards were met or exceeded at all times.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Monitored sales trends to adjust pricing strategies for optimal profitability.
• Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.

• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Accomplished multiple tasks within established timeframes.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

• Warehouse associate at Amazon. Performed all warehouse laborer duties including picking, packing, counting. record keeping, and maintaining a clean area.

• Maintained a clean work area, meeting 98% of inspection requirements.

• Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
• Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
• Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.

• Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.