Summary
Overview
Work History
Education
Skills
Languages
Timeline
Receptionist

Blanca Romo

Wimauma,FL

Summary

Dynamic professional with a proven track record at Putnam County Board, excelling in customer service and operational efficiency. Skilled in effective multitasking and exceptional communication, I enhanced customer satisfaction ratings through quality service and strategic problem-solving. Committed to fostering a welcoming environment while managing confidential information with discretion.

Overview

11
11
years of professional experience

Work History

Director of First Impression

SCI
01.2023 - Current
  • Maintained area near entrance to create welcoming and inviting environment for guests.
  • Conducted regular inventory checks of office supplies and equipment, ensuring optimal availability of resources at all times.
  • Managed high call volumes with exceptional professionalism and efficiency, maintaining a positive company image.
  • Managed appointment scheduling for multiple departments efficiently, reducing wait time for clients significantly.
  • Handled sensitive client information with discretion and confidentiality, adhering to strict privacy policies at all times.
  • Participated actively in continuous improvement initiatives aimed at streamlining front desk functions for maximum efficiency.
  • Trained new hires on front desk procedures and company policies, ensuring consistency in service delivery across the team.
  • Enhanced customer experience by implementing a welcoming and efficient reception process.
  • Showed worth to visitors by giving undivided attention.
  • Successfully maintained a clean and inviting atmosphere in common areas such as waiting rooms or meeting spaces.

Library Branch Manager

Putnam County Board
05.2014 - 06.2022
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
  • Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
  • Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.

Education

R.O.T.C.

Plant City High School
Plant City, FL
06.1997

Skills

  • Note-taking
  • Effective multitasking
  • Exceptional communication
  • File organization
  • Strong interpersonal skills
  • Multi-line phone operation
  • Document scanning and digitization
  • Client relations
  • Guest relations
  • Confidential information management
  • Document management
  • Mail handling
  • Payment collection
  • Document retrieval
  • Call handling
  • Customer service
  • Attention to detail
  • Punctual and reliable
  • Excellent communication
  • Dependability
  • Customer satisfaction
  • Flexibility
  • Telephone and email etiquette
  • Adaptability and flexibility
  • Customer and client relations
  • Microsoft office
  • Courteous and professional
  • Data entry
  • Reporting skills
  • Greeting and seating clients
  • Self motivation

Languages

Spanish
Native or Bilingual

Timeline

Director of First Impression

SCI
01.2023 - Current

Library Branch Manager

Putnam County Board
05.2014 - 06.2022

R.O.T.C.

Plant City High School

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Blanca Romo