Blanca Mecalco
Olive Branch,USA
Summary
Team-oriented Professional with a strong background in customer service roles. Recognized for delivering outstanding client support, ensuring high levels of customer satisfaction and loyalty. Possesses exceptional communication and problem-solving skills, with the ability to effectively manage multiple tasks.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Social Media Specialist
Intoxalock
Olive Branch, USA
05.2022 - Current
- Research, contact, and de-escalate customers who left a negative review on Trustpilot and Google.
- Resolve and respond to Attorney General, BBB, and leadership complaints while following the rules and regulations of each state.
- Researched customer inquiries to ensure accurate resolution of their issues.
- Developed strong relationships with customers by providing timely responses and solutions.
- Recorded detailed notes in customer accounts for future reference and follow-up.
- Maintained a high level of professionalism while communicating with customers via all channels.
- Identified trends in customer service inquiries and reported them to management team.
- Collaborated with colleagues across multiple departments to resolve customer issues quickly and efficiently.
Bilingual Customer Service Representative
Intoxalock
Olive Branch, USA
05.2021 - 05.2022
- Assisting customers with recalibration, lockout or device removal appointments etc
- Providing troubleshooting assistance when company device requires attention
- Taking payments
- Sending new equipments if needed
- Help set up vehicle switch for company equipment to new vehicles
- Assist with billing inquiries
Bilingual IT/IM
Alorica for Samsung
Remote
11.2020 - 02.2021
- Assisted customers in troubleshooting their Samsung devices
- Scheduled service if the device was not fixed over the phone
- Answered follow up request the customer may have
- Used the resources provided to Navigate and assist the customers
Sales Manager
LifeShield Safety Products
Remote
02.2020 - 11.2020
- Planning weekly and monthly sales goals
- Develops personal growth opportunities
- Maintain quality customer service
- Over saw book keeping
- Placed orders and maintained count on stock
- Developed and implemented sales strategies to increase market share.
- Identified and developed new markets for products or services.
Sales Representative
TruckPro, LLC
Cordova, USA
09.2017 - 11.2019
- Responsible for sales( Heavy Duty Truck Parts)
- Handled sales for the state of Texas
- Assisted Spanish and non Spanish speaking customers by entering orders on parts they needed
- Work with customers to figure out the correct part they need
- Confirm Inventory and ordered from our distribution center and or our Vendors if product was not in stock
- Handled and followed up on escalations
- Provided exceptional customer service
Customer Service Representative
CORDOVA SAFETY PRODUCTS/ DBA BUNZL
Memphis, USA
04.2015 - 09.2017
- Processing orders
- Data Entry (entering and processing orders for customers)
- Assisted customers with a warm and professional attitude
- Making outbound calls to potential customers
- Researching and reaching out to potential customers for international sales opportunity
- Manage customer accounts
Payroll Clerk/ Customer service Rep.
H2A Complete
Southaven, USA
08.2014 - 04.2015
- Answer in coming calls
- Data Entry (processing payroll)
- Maintaining contact with customers to confirm pay for their Employees
- Assisting in completing work forms I-9
- Covered 4
- 5 companies in payroll
Bilingual Customer Service Representative/ Sales
Regions Bank
Cordova, USA
03.2014 - 07.2014
- Attracted potential customers by answering product and service questions as well as suggested information about other products and services
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Accomplished goals that were required on a daily and monthly basis
- Assisted customer with account and online banking concerns as well as banking questions and/or concerns
- Met Goals daily as required and was recognized for three awards after Training for meeting goal and Customer Satisfaction
Bilingual Customer Service Representative/ Sales
Terminix Pest Control a/k/a Service Master, Inc
Bartlett, USA
03.2013 - 01.2014
- ServiceMaster - Memphis, TN
- Sales service
- Executive services/Escalations
- Customer service
- Prepares product or service reports by collecting and analyzing customer information
- Attracts potential customers by answering product and service questions; suggesting information about other products and services
- Schedule appointments for technicians to do services
- Met goals as required and met Customer Satisfaction
Janitorial/ Office Maintenance ( Part Time)
Sterling Co
Memphis, USA
02.2010 - 02.2013
- Follow procedures for the use of chemical cleaners and power equipment to prevent damage to floors and fixtures
- Gather and empty trash
- Clean building floors by sweeping, mopping, scrubbing, or vacuuming
- Clean windows, glass partitions, or mirrors, using soapy water or other cleaners, sponges, or squeegees
- Ensure everything looks as clean as it should be according to the customer's expectations
Education
High School Diploma - High School
Overton High School
Memphis, TN01-2011
Skills
- Customer service
- Proficient Bilingual Communicator
- Collaborative Skills
- Adaptability
- Computer Skills
- Spanish
- English
- Microsoft Office
- Prospective Client Outreach
- Detailed Data Input
- Computer Literacy
- Typing
- Order Entry
- Sales
- Payroll
- Inside sales
Certification
Driver's License
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Social Media Specialist
Intoxalock
05.2022 - Current
Bilingual Customer Service Representative
Intoxalock
05.2021 - 05.2022
Bilingual IT/IM
Alorica for Samsung
11.2020 - 02.2021
Sales Manager
LifeShield Safety Products
02.2020 - 11.2020
Sales Representative
TruckPro, LLC
09.2017 - 11.2019
Customer Service Representative
CORDOVA SAFETY PRODUCTS/ DBA BUNZL
04.2015 - 09.2017
Payroll Clerk/ Customer service Rep.
H2A Complete
08.2014 - 04.2015
Bilingual Customer Service Representative/ Sales
Regions Bank
03.2014 - 07.2014
Bilingual Customer Service Representative/ Sales
Terminix Pest Control a/k/a Service Master, Inc
03.2013 - 01.2014
Janitorial/ Office Maintenance ( Part Time)
Sterling Co
02.2010 - 02.2013
High School Diploma - High School
Overton High School
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