Blanca Santana-Colon
Pittsford,NY
Summary
Medical Administrative Assistant passionate about patient care and aptitude for front desk duties as demonstrated over 5 years. Skilled in appointment scheduling, efficient data entry, health records maintenance and insurance billing tasks. Additional strengths include staff communication and digital data input. Managerial and administrative support professional experienced working in fast-paced environment demanding strong organizational, technical, and interpersonal skills. Trustworthy, ethical, and discrete; committed to superior customer and/or client service. Confident and poised in interactions with individuals at all levels. Detail-oriented and resourceful in completing projects; able to multi-task effectively. Capabilities include: Experience in solving patient, customer, resident,
personnel, vendor and financial problems Word Processing & typing, Computer Operations Accounts Payable/Receivable, General Accounting Office Equipment Operations Able to work with management, staff, tenants and community members from diverse backgrounds Ensured a complete implementation and compliance with Tax Credit/HCR/Section 8, and any other pertinent housing program requirements and directives as appropriate. Licensed Cosmetologist by the New York State Board of Cosmetology Filing and Data Archiving 10 years’ Property Management & Marketing Experience in working in Affordable Housing and/or Supportive Flexible
Overview
16
16
years of professional experience
1
1
Certification
Work History
Medical Administrative Assistant
Retina Associates Of Western New York
Rochester, NY
03.2017 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Coached new employees on administrative procedures, company policies and performance standards.
- Organized paperwork such as charts and reports for office and patient needs.
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Supported office staff and operational requirements with administrative tasks.
- Conducted insurance verification and preauthorizations and managed patient charts.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Verified insurance coverage to prepare for upcoming patient appointments.
- Maintained current and accurate medical records for patients.
- Located, checked in and pulled medical records for patient appointments and incomplete charts.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Coordinated customer service, patient scheduling and billing.
- Called patients to confirm scheduled appointments day in advance.
- Enhanced office productivity by handling high volume of callers per day.
- Converted paper charts into digital files and uploaded to EMR system.
- Provided educational documents and pamphlets to patients.
- Established relationships with Medicare, Medicaid and private insurance providers to resolve billing issues effectively.
- Advocated for patients through conversations with insurance representatives.
- Reviewed physician letters and corrected grammar and spelling errors.
- Communicated with patients regarding payments on outstanding accounts.
- Supported providers in outpatient medical office through coordinating administrative operations.
- Prepared and maintained accurate digital health records for patients.
- Facilitated organized record retrieval and access by maintaining filing system for both in-house and discharged residents.
- Prioritized incoming patients by degree of injury or illness.
- Scheduled surgeries for multiple surgeons and booked operating rooms.
Assitant Manager
Pandora
Victor, NY
08.2015 - 03.2017
- A jewelry store manager is responsible for handling the daily operations and management of the store
- Overseen the staffing requirements of the store and scheduling, dealt with customer service issues; prevented theft and handled advertising and promotions of the store.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Cosmetologist
Ella in Harmony Salon
Webster, NY
06.2013 - 07.2015
- Efficiently handle beauty appointments of different clients/customers, and maintained systematic calendars
- Provide necessary hair care treatments to clients to enhance their appearance.
Property Manager
Conifer Realty, LLC
Rochester, NY
02.2007 - 08.2014
- Oversaw day to day property management of a 60 unit Senior Independent Living apartment building
- Staff supervision: set employee goals and objectives; review, evaluate and monitor staff performance; ensure effective retention efforts; and ensure appropriate staffing on site
- Experience with compliance in HUD, HCR and Section 8
- Responsible for handling rent payment, billing and confidential records of residents
- Facility management: conduct frequent safety inspections and quality assessments of all sites; coordinate with Maintenance Manager
- Tenant relations; ensure effective and respectful response with tenants concerns; ne available to tenants
- Monitor building expenditures, tenant files and rent collections
- Participate in coverage at other properties as needed
- Participate in the creation and implementation of departmental strategies, operational procedures, policy development and budget development
- Maintain positive relationships with lenders, funders, and government agencies
- Supervised and coordinate maintenance staff, construction projects (capital improvements and tenant projects), maintenance repair items, subcontractors and vendors.
Education
Continental School of Beauty Culture
2003
Skills
- Knowledge in
- Tax Credit, HUD/Section 8 Subsidy rules and tenant/landlord laws
- Multi-Line Phone Systems
- Medical Report Preparation
- Administrative Office Operations
- Patient Profiles
- Data Entry Software
- Clerical Support
- Patient Referral
- Outpatient Procedures
- Prioritizing Patients
- Calendar and Appointment Management
- Medical Records Verification
- High-Volume Environments
- Portal Systems
- Accounts Payable and Accounts Receivable
- Teamwork and Collaboration
Certification
Certified Occupancy Specialist
Licensed Cosmetologist
Languages
Spanish
Native or Bilingual
Timeline
Medical Administrative Assistant
Retina Associates Of Western New York
03.2017 - Current
Assitant Manager
Pandora
08.2015 - 03.2017
Cosmetologist
Ella in Harmony Salon
06.2013 - 07.2015
Property Manager
Conifer Realty, LLC
02.2007 - 08.2014
Continental School of Beauty Culture
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