Blanca Saucedo

• Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
• Trained new staff in relevant processes and procedures.
• Ensured compliance with company policies and procedures throughout the team.
• Supported the manager in developing plans for future projects, initiatives and objectives.
• Researched current trends in the sports industry to keep team and myself current.
• Greeted customers and answered any questions they had about the store's products and services.
• Processed returns and exchanges of merchandise in accordance with store policies.
• Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.

• Created, organized and maintained employee personnel files to keep sensitive data secure.
• Assisted with planning, organizing and coordinating company events.
• Guided new hires through orientation and onboarding and explained documentation requirements to facilitate HR process.
• Reviewed and processed payroll-related actions to drive data accuracy and comply with company policy and federal and state regulations.
• Worked with HR department to devise and update policies as needed for corporate accountability and workplace health.
• Posted job announcements and pre-screened applicants to candidates for available positions.
• Conducted employment verification and background investigation to facilitate hiring process.

• Fostered positive employee relationships through communication, training and development coaching.
• Oversaw daily workloads and workflow for smooth operations.
• Set goals for performance and deadlines to comply with company plans and vision.
• Delegated work assignments and prioritized tasks.
• Created shift schedules and coordinated with team members to maintain sufficient staffing levels during employee absences.
• Reviewed candidate resumes and scheduled and interviewed potential new hires.
• Operated grills, fryers and broilers to cook items to quality guidelines.
• Wrapped, dated and labeled food items in storage for safety and freshness.
• Enforced proper sanitation practices to prevent spoiling or contamination of foods.

• · Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
• · Coordinated service repairs for customers.
• · Answered and directed incoming calls using multi-line telephone system.
• · Sorted incoming mail and directed to correct personnel each day.
• · Screened and verified visitors for identification credentials and Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
• · Filtered inboxes for inside sales reps and uploaded orders accordingly.

• · Delegated daily tasks to team members to optimize group productivity.
• · Monitored team progress and enforced deadlines.
• · Organized and prioritized incoming work orders and optimized team workflows and resources to handle dynamic demands.
• · Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
• · Set challenging yet attainable goals to encourage continuous staff development.

• · Resolved customer complaints and adjusted policies to meet changing needs.
• · Established and enforced clear goals to keep employees working collaboratively.
• · Identified and corrected performance and personnel issues to reduce impact to business operations.
• · Enforced company policies, answered coworkers' questions and trained new personnel.
• · Highlighted new products by creating displays to enhance brand awareness and amplify engagement.
• · Created visual marketing and styled window displays.

· Established lasting relationships with clientele through effective issue resolution and negotiation.

· Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

· Delegated work to staff, setting priorities and goals.

· Notified store managers of inventory shortages, reporting on current stock and participating in placing orders for additional merchandise when necessary.

· Ensured facility was clean, maintenance was up to date and hired contractors when needed.

· Assisted in managing customer contracts and kept files updated .