Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Blanca Sencion

Ogden,Ut

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Front Desk Receptionist

Intermountain Healthcare
06.2021 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Used internal software to process reservations, check-ins and check-outs.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.

Receptionist

Utah Eye Centers
10.2020 - 04.2021
  • Optimized patients' satisfaction and provider time by scheduling appointments in person or by telephone.
  • Collected personal, medical and insurance information to provide accurate verification of benefits.
  • Processed payments from patients for co-pays and uninsured visits.
  • Called patients to remind of upcoming appointments and help schedule testing for off-site services.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Checked patient insurance, demographic and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
  • Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
  • Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.

Receptionist

Midtown Community Health Center
09.2019 - 09.2020
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Corresponded with clients through email, telephone or postal mail.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Scheduled and confirmed appointments and meetings for senior management team.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Maintained current and accurate medical records for patients.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.

Community Advisor

Waterfall Canyon Academy
06.2018 - 11.2018
  • Provided information to students and/or their families regarding social, health and mental services as needed
  • Developed a study plan dependent on each individual student’s academic level and a reasonable goal that is expected to be met
  • Distribute medication and document information in medication log as trained
  • Train and demonstrate the ability to utilize Therapeutic Crisis
  • Interventions de-escalation techniques and physical interventions
  • Developed and scheduled of youths chores and activities
  • Monitoring educational, medical and hygiene needs, and teaching independent living skills to prepare youth for transitional living
  • Connect youth with outreach services to address basic social services
  • Act as a liaison between the youth,youths family,agency and youths school
  • Schedule and transported youth to their medical/dental appointments
  • Served as a role model for the youth students.

Youth-Worker

Waterfall Canyon Academy
02.2015 - 06.2018
  • Picked up and dropped off students at the airport
  • Redirected poor behavior using the positive reinforcement method
  • Attended monthly staff training sessions
  • Established a safe play environment for the students
  • Physically and verbally interacted with students throughout the day
  • Designed and implemented a point system to encourage positive behaviors on students.

CNA

Crestwood Care Center
08.2013 - 10.2013
  • Assisted patients with bathing, oral hygiene,grooming, feeding and mobility
  • Maintained a clean, healthy and safe environment
  • Performed clerical duties, such as word processing ,data entry, and filing
  • Followed safe lifting techniques and individual resident lifting instructions
  • Collects patient specimens and data, including vital signs, input/output and other delegated measurements
  • Answered call lights and aided in patient comfort and safety by adjusting beds,lights, bed rails and pillows.

Education

High School Diploma -

Ogden High School
Harrison, Ogden, Ut
2011

Skills

  • Computer Proficiency
  • Front Desk Operations
  • Telephone Etiquette
  • Call Answering and Routing
  • Data Entry and Database Software
  • Visitor and Customer Relations
  • Positive Attitude and Energetic
  • Registration Services
  • Fee Collection
  • Patient Referral
  • Maintaining Guest Records
  • Posting Charges
  • Patient Correspondence
  • Referral Coordination
  • Critical Thinking
  • Organization and Time Management

Languages

Spanish
Native or Bilingual

Certification

  • Qualified Bilingual Staff

Timeline

Front Desk Receptionist

Intermountain Healthcare
06.2021 - Current

Receptionist

Utah Eye Centers
10.2020 - 04.2021

Receptionist

Midtown Community Health Center
09.2019 - 09.2020

Community Advisor

Waterfall Canyon Academy
06.2018 - 11.2018

Youth-Worker

Waterfall Canyon Academy
02.2015 - 06.2018

CNA

Crestwood Care Center
08.2013 - 10.2013

High School Diploma -

Ogden High School

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