BLANCA SINGH

• Must be able to obtain a Public Trust Security clearance, which includes a credit check and background investigation.
• Provide excellent customer service in the Call Center responding to calls and emails from the lending industry and the public on FHA guidelines.
• Use a knowledge base and follow standard operating procedures (SOP) to respond to requests.
• Provide excellent customer service in the Call Center responding to calls and emails from the lending industry and the public on FHA guidelines

• Set up 10 loans and completed loan submission packages 15 per day on average. Send Commitment letters within 24 hours . Request , review and verify all loan processing documents such s income, assets, liabilities, credit , collateral, title and for smooth traditions for closing as primary contact.
• Ensure third-party vendor orders are placed and received in SLA. Responsible for requesting and reviewing prior to doc, prior to funding and post closing condition's.
• Obtain all necessary property and loan documentation for every file , including but not limited to EOI ( evidence of insurance, payoffs, credit supplements, tax transcripts, condo questionnaires, title work, subordinations, TBD documentations, AUS-LP/DU approval, Mortgage Insurance MI, Letter of explanations, fraud alerts, verification of employment, verification fo mortgage . verification fo rent, and more.
• Check with clients and underwriters regularly to make sure loan documentation is competed so closing dates and company deadlines are met Qualifications for FHA< VA/Conventional/USDA.

• Evaluated approvals against established bank and government lending standards.
• Verified credit histories, personal references and employment backgrounds for each applicant.
• Set up, stored and updated customer files, department records and regulatory paperwork.
• Maintained compliance with privacy and security requirements, as well as federal statutes covering Conventional, FHA and VA loans.
• Conducted pre-funding and funding activities for over 25 monthly applications.
• Worked with underwriters to fix application problems and resolve issues.
• Assessed customer account histories to determine previous compliance with payment plans and loan terms.
• Produced and submitted completed loan packages to title and escrow professionals.
• Worked closely with Manager to maintain optimum levels of communication to effectively and efficiently complete projects.
• Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.

• Process clear to close pipeline 25-30 loans per month and requesting documents. Processing FHA, VA, HELOC and conventional loans.
• Administer loan to determine eligibility/ Comply with regulations to secure both institution and members. Review HUD, listening agreements, tax documents, mortgage statements, appraisals , verification of employment (VOE), payoffs, and more
• Experienced with customers via telephone to answer questions, process transactions and resolve issues. worked on call flow model Collected on past due accounts
• Checked packages for appropriate letters to customer with deadlines and documents needed with deadlines

• Direct consumer processing mortgage loans clear to close pipeline 25-30 loan per month which were FHA, VA, and Conventional.
• Reviewed with customer about loan process and set proper expectations as to what was expected or needed step by step .
• Increased experience with working with attorneys office, regulators, keeping a complaint log research, and reinstatements was received or sent out to member for reinstate
• Responsible to communication with underwriting, management and peers for approval process.
• Complied with regulatory requirements, including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.

Volunteer, Retirement Homes, Animal Shelter, Homeless shelter. GPA: 4.0, Dean's List Honoree, 6 semesters.