Blanca Solorzano
Gainesville,FL
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
Work History
Specialty Sales Associate
Target
Cutler Bay, Florida
02.2021 - 01.2024
- Participated in inventory control initiatives to maintain accurate stock levels at all times.
- Answered customer questions regarding product features, benefits, and availability.
- Organized backroom storage area to maximize space utilization while maintaining efficient access to products.
- Ensured compliance with all safety regulations within the store environment.
- Greeted customers entering the store warmly while offering assistance throughout their visit.
- Partnered with other departments within the store to provide outstanding service experience.
- Conducted weekly staff meetings to review new products, promotions, policies.
- Resolved customer complaints quickly and professionally according to company policy.
- Received and processed cash and credit payments for in-store purchases.
Pull Tab Clerk /Bingo Clerk
Mystic Lake Casino
Prior Lake, Minnesota
01.2018 - 01.2021
- Provided excellent customer service to ensure satisfaction.
- Processed customer orders promptly and accurately.
- Organized physical files on an ongoing basis to ensure efficient retrieval times.
- Scanned documents into digital formats ensuring accuracy of content.
- Processed customer payments accurately and efficiently.
- Verified accuracy of all paperwork prior to submission for processing.
- Answered phones in a courteous manner while providing excellent customer service.
- Processed payments, refunds, and exchanges accurately and efficiently.
Front Desk Receptionist/Housekeeper/Shuttle Driver
AmericInn by Wyndham
Inver Grove Heights, Minnesota
06.2016 - 10.2019
- Maintained a clean and organized reception area to uphold company image.
- Greeted guests upon arrival, provided customer service and checked-in and checked-out hotel guests.
- Maintained a clean linen closet by folding sheets neatly on shelves.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Adhered to all safety regulations set forth by the Department of Transportation.
- Recorded trip details such as time, route, stops made, fares collected, and mileage driven into logbook at the end of each shift.
Phone Operator /Line Assembler
Hard Anodize Inc
Edina, Minnesota
11.2016 - 01.2018
- Demonstrated excellent problem-solving skills when resolving complex customer requests or inquiries.
- Answered incoming calls and directed them to the appropriate department or individual.
- Provided accurate information regarding company services, procedures, and policies.
- Handled escalated customer complaints professionally and effectively.
- Took messages from callers and accurately relayed details to intended staff.
- Adjusted machine settings according to job requirements, ensuring optimal performance.
- Verified accuracy of assembled parts before moving them down the line for further processing.
- Boxed, labeled and moved items to keep production lines moving swiftly.
Education
High School Diploma -
White Bear South Campus Senior
White Bear Lake, MN06-2016
Skills
- Client acquisition
- Goal-Oriented
- Sales Presentations
- Critical thinking
- Communication
- Problem solving
- Team management
- Team building
- Staff training
- Work ethic
- Computer literacy
Timeline
Specialty Sales Associate
Target
02.2021 - 01.2024
Pull Tab Clerk /Bingo Clerk
Mystic Lake Casino
01.2018 - 01.2021
Phone Operator /Line Assembler
Hard Anodize Inc
11.2016 - 01.2018
Front Desk Receptionist/Housekeeper/Shuttle Driver
AmericInn by Wyndham
06.2016 - 10.2019
High School Diploma -
White Bear South Campus Senior