Summary
Overview
Work History
Education
Skills
Personal Information
References
Languages
Timeline
Generic

Blanca Steinberg

Parkland,FL

Summary

Experienced banking professional with superior attention to detail and highly ethical nature dedicated to maintaining optimal customer satisfaction.

Overview

23
23
years of professional experience

Work History

Senior Bank Teller

Truist Bank
06.2001 - 01.2021
  • Processed basic teller transactions while providing excellent customer service.


  • Streamlined daily operations for increased productivity by implementing improved cash handling procedures.
  • Maintained a balanced cash drawer with meticulous attention to detail, ensuring accuracy in all transactions.
  • Served as a mentor to new tellers, sharing best practices for optimal performance and professional growth.
  • Resolved customer inquiries or issues promptly, escalating more complex situations to appropriate personnel when necessary.
  • Performed end-of-day reconciliation tasks accurately, contributing to smooth daily closeout procedures within the branch.
  • Recognized and prevented fraudulent activities and suspicious transactions.
  • Replenished ATM funds in empty canisters prior to validation process.
  • Performed account maintenance by closing out accounts and changing customer addresses.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Established rapport with new clients to increase satisfaction and loyalty.

Teller

Bank Of America
06.1998 - 06.2001
  • Assisted customers with account inquiries, resolving issues promptly and professionally.
  • Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
  • Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
  • Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Provided training to new tellers on bank procedures, systems, and customer service best practices.
  • Handled complex transactions such as wire transfers or foreign currency exchanges with accuracy and efficiency.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Processed customer transactions promptly, minimizing wait times.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Educated customers on use of banking website and mobile apps.

Education

Broward Community College
Coconut Creek, FL

Northeast High School
Fort Lauderdale, FL

Skills

  • Cash Handling
  • Customer service
  • Communication
  • Bilingual
  • Teller Support
  • Decision Making Abilities
  • Attention to Detail
  • Fraud Detection Skills
  • Banking Software Proficiency
  • Cash Drawer Balancing
  • Sales and Cross-selling

Personal Information

Title: Senior Teller

References

Available upon request.

Languages

Spanish
Native or Bilingual

Timeline

Senior Bank Teller

Truist Bank
06.2001 - 01.2021

Teller

Bank Of America
06.1998 - 06.2001

Broward Community College

Northeast High School

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Blanca Steinberg