Blanca Steinberg
Parkland,FL
Summary
Experienced banking professional with superior attention to detail and highly ethical nature dedicated to maintaining optimal customer satisfaction.
Overview
23
23
years of professional experience
Work History
Senior Bank Teller
Truist Bank
06.2001 - 01.2021
- Processed basic teller transactions while providing excellent customer service.
- Streamlined daily operations for increased productivity by implementing improved cash handling procedures.
- Maintained a balanced cash drawer with meticulous attention to detail, ensuring accuracy in all transactions.
- Served as a mentor to new tellers, sharing best practices for optimal performance and professional growth.
- Resolved customer inquiries or issues promptly, escalating more complex situations to appropriate personnel when necessary.
- Performed end-of-day reconciliation tasks accurately, contributing to smooth daily closeout procedures within the branch.
- Recognized and prevented fraudulent activities and suspicious transactions.
- Replenished ATM funds in empty canisters prior to validation process.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Counted, verified and handled bank deposits and armored car transactions.
- Established rapport with new clients to increase satisfaction and loyalty.
Teller
Bank Of America
06.1998 - 06.2001
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Provided training to new tellers on bank procedures, systems, and customer service best practices.
- Handled complex transactions such as wire transfers or foreign currency exchanges with accuracy and efficiency.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Processed customer transactions promptly, minimizing wait times.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Educated customers on use of banking website and mobile apps.
Education
Broward Community College
Coconut Creek, FLNortheast High School
Fort Lauderdale, FLSkills
- Cash Handling
- Customer service
- Communication
- Bilingual
- Teller Support
- Decision Making Abilities
- Attention to Detail
- Fraud Detection Skills
- Banking Software Proficiency
- Cash Drawer Balancing
- Sales and Cross-selling
Personal Information
Title: Senior Teller
References
Available upon request.
Languages
Spanish
Native or Bilingual
Timeline
Senior Bank Teller
Truist Bank
06.2001 - 01.2021
Teller
Bank Of America
06.1998 - 06.2001
Broward Community College
Northeast High School