Blanca Flores

Leadership & Strategic Impact:

• Recognized with the Excellence in Action Award (Spring 2024) for driving transformative automation initiatives and fostering team collaboration.
• Acknowledged by Chapter Leadership for consistently stepping up as a leader, identifying inefficiencies, and proactively implementing impactful solutions.
• Build strong relationships with stakeholders by acting as a trusted advisor on automation opportunities and compliance best practices.

Process Automation & Efficiency Gains:

• Design and implement custom email templates using Excel VBA, reducing manual workload by 30% and improving compliance oversight across the team.
• Automate regulatory workflows using advanced data analysis tools, reducing processing times by 25% while enhancing data accuracy.
• Collaborate with business partners to identify automation opportunities, define requirements, and support the deployment of automated solutions.
  

Project Management & Delivery:

• Oversee the end-to-end lifecycle of automation projects, ensuring deliverables meet regulatory and organizational standards.
• Conduct detailed process reviews to identify risks, inefficiencies, and opportunities for automation, aligning with organizational goals for quality and risk reduction.
• Serve as a key liaison between cross-functional teams, ensuring seamless integration of new automation processes and maintaining ongoing process support.
  

Recognition & Continuous Improvement:

• Lead efforts to promote a culture of continuous improvement by facilitating knowledge-sharing sessions and mentoring team members on automation practices.
• Drive transparency and accountability by developing robust documentation for all automated workflows, ensuring compliance and scalability.
  

Client Satisfaction & Problem Resolution:

• Provided exceptional client support by proactively addressing and resolving complex inquiries related to financial accounts, ensuring a positive client experience.
• Leveraged advanced data analytics to identify recurring client issues, proposed actionable solutions, and escalated critical concerns to appropriate teams for resolution.
• Increased client satisfaction scores by 15% through personalized service and a focus on continuous improvement in customer interactions.
  

Process Optimization & Efficiency Gains:

• Identified inefficiencies in operational workflows and collaborated with cross-functional teams to streamline processes, achieving a 20% increase in team efficiency.
• Supported the implementation of automated solutions in day-to-day operations, laying the foundation for future scalability with the support of my manager.
  

Training & Team Collaboration:

• Played a key role showcasing my call model skills, ensuring that my colleagues could implement seamless integration into the company model.
• Designed and facilitated team workshops on best practices, driving knowledge sharing and improving overall team performance.
• Fostered a collaborative work environment by actively participating in team discussions, sharing insights, and supporting colleagues in achieving shared goals.