Blanca Torres
Waterbury,CT
Summary
Outgoing Medical Front Office Manager with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding patient/customer service and assistance.
Overview
27
27
years of professional experience
Work History
Medical Front Office Manager
Westwood Ear, Nose & Throat PC
05.2003 - 08.2025
- Promoted a positive work environment by addressing employee concerns promptly and fostering open communication among team members.
- Streamlined appointment scheduling processes which resulted in fewer cancellations or missed appointments from patients.
- Managed daily operations of the front office, including staffing, scheduling, patient registration, and financial transactions.
- Reduced wait times for patients by optimizing the check-in process and effectively managing patient flow.
- Managed complex patient interactions with empathy and professionalism, ensuring a positive experience during their visit.
- Enhanced patient satisfaction by implementing efficient front office procedures and streamlining appointment scheduling.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Monitored front areas so that questions could be promptly addressed.
Bank Teller
North American Bank and Trust Co.
01.1999 - 03.2003
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Maintained friendly and professional customer interactions.
- Assisted customers with banking needs and inquiries.
Education
High School Diploma -
John F. Kennedy High School
Waterbury, CT06.1997
Skills
- Professionalism and Courtesy
- Money Handling
- HIPAA Compliance
- Office Administration
- Insurance Verification
- Appointment management
- Payroll
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Multitasking and Organization
- Reliability
- Team Leadership
- Employee Supervision
- Patient Care
- Office Management
- EMR Systems
Languages
Spanish
Professional Working
Timeline
Medical Front Office Manager
Westwood Ear, Nose & Throat PC
05.2003 - 08.2025
Bank Teller
North American Bank and Trust Co.
01.1999 - 03.2003
High School Diploma -
John F. Kennedy High School
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