Blanca Sherbaugh

• Ensured compliance with company policies, procedures, and regulations related to scheduling activities.
• Built relationships with customers by providing friendly customer service.
• Ensured accuracy of all data entered into computer system.
• Maintained confidentiality of patient information in compliance with HIPAA regulations.
• Provided assistance to internal departments when needed.
• Actively participated in team meetings and training sessions.
• Created new patient accounts in EMR system as needed.
• Collaborated with other departments to ensure quality customer service was delivered.
• Answered phones promptly in a professional manner.
• Greeted patients and visitors in a courteous and professional manner.
• Verified demographics and insurance information to register patients in computer system.
• Applied HIPAA privacy and security regulations while handling patient information.
• Handled high volume of incoming calls, providing exceptional customer service to patients and families.

As a working supervisor, I build monthly schedules in our EPIC system for our providers to have patients scheduled to see the provider. Schedule and confirm appointments for clients. Establish work procedures or schedules and keep track of the daily work of clerical staff. And according to workload and staff availability of the day, adjust and work schedules and assignments for staff daily. Always working as a team, making joint decisions in support on one another and the Clinic. Coordinate and maintain scheduling of conferences, meetings, or special events.
Supervise clerical staff and provide training and orientation to new staff. Train and assist staff with computer usage and customer service according to Tillamook Co. Community Health Center. Guide staff to resolve customer complaints or answer customers' questions regarding policies and procedures. Direct or conduct recruitment, hiring, and training of personnel. Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes. Evaluate and Discuss job performance problems with employees to identify causes and issues and to work on resolving problems and if needed, discuss work problems or grievances with union representatives. Perform general office duties, such as answering telephones, taking dictation, or completing insurance forms.
Open, read, route, and distribute incoming mail or other materials and answer routine letters.
Operate electronic mail systems and coordinate the flow of information, internally or with other organizations. Make copies of correspondence or other printed material.

Complete forms in accordance with company procedures, compile financial data to verify completeness and accuracy, and to determine eligibility status for sliding scale program. Interview diverse populations of clients individually, in families, or in groups, assessing their situations, capabilities, and problems to determine what services are required to meet their needs. Using interviewing skills of listening and using open ended questions, pulling pertinent information while maintaining clients respect and dignity. Determine clients' eligibility for financial assistance and then explain complex decisions of eligibility, the rules, and the policies and procedures that are required to be followed by government guidelines. Advise clients regarding food stamps, childcare, food, and other local resources to help the person/family's needs.

Direct, supervise and evaluate work activities of medical, nursing, technical, clerical, service, maintenance, and other personnel. On a daily basis able to complete highly technical and detailed work including duties and tasks, projects and obligations by deadlines producing high quality results.
Develop and maintain computerized record management systems to store and process data, such as personnel activities and sensitive information, and to produce reports. Maintaining confidentiality at all times. Direct or conduct recruitment, hiring, and training of personnel. Develop instructional materials and conduct in-service and community-based educational programs. Taught staff complex decisions, rules, and policies and procedures of agency. Verifying regulatory policies and procedures that have been updated, documented, implemented, and communicated.

Conduct and administer fiscal operations, including accounting, planning budgets, authorizing expenditures, establishing rates for services, and coordinating financial reporting according to government regulations. Establish work schedules and assignments for staff, according to workload, space, and availability. Keep financial records or perform other bookkeeping duties, such as handling credit or collections or mailing monthly statements to patients. Verify that all firm and regulatory policies and procedures have been documented, implemented, and communicated.
Interview clients of diverse populations, individually, in families, or in groups, assessing their situations, capabilities, and problems to determine what services are required to meet their needs. Using interviewing skills of listening and using open ended questions, pulling pertinent information while maintaining clients respect and dignity. Determine clients' eligibility for financial assistance. For continuation of care, interviewed recipients at specified intervals to certify their eligibility for continuing benefits. Develop and implement behavioral management and care plans for clients.
Collaborate with other professionals to evaluate patients' medical or physical condition and to assess client needs.
Conduct annual, interim, and special housing reviews and home visits to ensure conformance to regulations.

• Took temperature readings orally or rectally as instructed by the RN or MD.
• Served meals to patients in their rooms and assisted with feeding when needed.
• Transported patients to treatment units, using wheelchair or stretcher.
• Collected specimens for testing purposes upon request from physicians or nurses.
• Assisted with admission procedures such as gathering personal data from the patient's chart.
• Observed patients for any changes in their physical or mental condition.
• Reported changes in patient condition to registered nurse or physician.
• Administered medications as directed by registered nurse or physician.
• Answered call lights promptly and responded to patient needs accordingly.
• Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
• Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
• Exhibited compassionate care and communication regarding issues surrounding death and dying.
• Documented activities and recorded information in EMR system.
• Safeguarded patient privacy with strict adherence to HIPAA protocols.
• Documented information in patient charts and communicated status updates to interdisciplinary care team.
• Administered medications and educated patients and families on correct at-home administration.
• Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
• Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.