Blanca Ungo

• Read computer files and gather records such as purchase orders, sales tickets , work orders , and charge slips to compile needed data.

• Prepared invoice's, listing items sold , amounts due , credit terms and dates of shipment.

• Prepared credit memorandum's to indicate or incorrectly billed merchandise.

• Prepared credit forms for customers or finance companies.

• Assisted the Purchasing department on placing orders to vendors.

• Assisted the Accounts Payable department with processing daily invoices for vendor payment.

• Responds to routine requests for information and assistance to vendors regarding payment status.

• Vendor account set up.

• Wire transfer application.

• Maintained confidentiality of sensitive customer information by adhering to strict privacy guidelines, upholding the company''s reputation for professionalism in handling personal data.

• Collaborated with cross-functional teams to ensure accurate invoicing and to resolve any discrepancies, promoting a positive work environment.

• Cash application for A/R customers through checks, and wire transfers.

• Scan all checks to bank institutions.

• Retrieve high volume credit memo information through customer portals.

• Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.

• Review accounts on monthly basis to assess aging and pursue collection of funds.

• Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.

• Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.

• Monitored accounts to verify compliance with payment terms and schedules.

• Researches and applies allocated cash.

• Makes adjustments to accounts as needed.

• Provide receptionist services when needed.

• Answered incoming calls, directing clients to individuals addressing specific needs.

• Promoted maintenance of professional and courteous customer interactions across reception personnel.

• Scheduled initial and return appointments for clients, adhering to internal policies while accommodating individual customer needs.

• Organized spaces, materials and catering support for internal and client-focused meetings.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

• Streamlined office operations for increased productivity by organizing and maintaining physical and digital filing systems.

• Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.

• Acted as first point of contact and set appointments for prospective clients.

• Bolstered communication between departments by promptly disseminating important announcements or information via email or interoffice memos.

• Kept reception area clean and neat to give visitors positive first impression.

• Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.

• Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.

• Handled complaints and questions, and re-directed calls to other team members.

• Skilled at working independently and collaboratively in a team environment.

• Cash receipts application via checks, cash , ACH , and wire transfers.

• Scan cash receipts via remote deposit to bank institution.

• Invoicing and order processing.

• Prepare credit and debit memos as required.

• Communicate with sales department and review orders on credit hold as needed to ensure their timely release upon payment.

• Manage A/R aging in compliance with financial policies and procedures.

• Research and resolve A/R discrepancies and make proper adjustments to accounts.

• Reconcile the accounts receivable ledger to ensure all payments accounted for and properly posted.

• Credit processing and evaluation of new customers

( Dunn & Bradstreet )perform credit check , credit approval , updating credit limits.

• Generate financial statements and reports detailing accounts receivable status.

• Respond to customer inquiries ad other clerical tasks related to maintaining the A/R records.

• Assist with year end audit requests.

• Monitored customer account details for non-payments, delayed payments and customer disputes.

• Managed high volume of accounts while maintaining excellent attention to detail in tracking payments and identifying discrepancies.

• Boosted customer satisfaction levels with clear communication regarding billing inquiries or discrepancies.

• Analyzed customer financial records to determine appropriate payment plan.

• Facilitated past due invoice payments by sending bill reminders and contacting clients.

• Established relationships with customers to encourage payment of delinquent accounts.

• Prepared and submitted legal documents to initiate court proceedings.

• Improved cash flow by diligently monitoring and collecting outstanding accounts receivable balances.

• Accounts Payable

• Reconcile and process invoices / orders by verifying entries and comparing system reports to balances.

• Vendor account set up.

• Pays vendors and monitors dates for discount opportunities.

• Resolve vendor adjustments on overcharges and miscellaneous discrepancies.

• Three way matching on invoices for review , accuracy and approval.

• Managed and responded to correspondence and inquiries from customers and vendors.

• Tracked customer invoices to facilitate prompt and accurate payments.

• Managed collections and follow-up on past-due accounts to speed up payments and minimize risk.

• Claims

• Assess customer complaints and or injuries sustained with purchased goods from retailer.

• Review injury reports ( hospital , dental exams and or other statements from injured party.

• Send accurate and detailed information to insurance companies for indemnification procedures.

• Process any payments awarded to injured party.

• Answer questions regarding nutritional, manufacturing and quality of products.

• Maintain and update claims information for quality control records.

• Answer and direct all calls to appropriate departments.

• Distribute incoming mail.

• Assist other departments with special projects ( print labels , order processing and organize special functions.

• Filing of documents , prepare bank deposits schedule Fed Ex and UPS picks ups.

• Excellent telephone etiquette.

• Strong organizational skills.