BLANCA VASSALLO
Miami
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Billing and Collections Specialist
BAYSHORE WOMENS HEALTHCARE
Miami, FL
02.2019 - Current
- Processed payments and applied to customer balances.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Trained new team members on scripts, company services, and collection strategies.
- Counseled debtors on payment options and arranged installment agreements.
- Negotiated to collect balance in full.
- Researched accounts and completed due diligence to resolve collection problems.
- Assisted in implementing procedures and policies to facilitate timely payments.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Researched billing errors and discrepancies to initiate corrective action.
Assistant Manager
CANO DENTAL
Miami, FL
11.2017 - 01.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
Store Manager
PICTOGRAPH CORP.
Miami, FL
01.2013 - 10.2017
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Education
High School Diploma -
ANA MERCEDES MUNOZ DE CALDERON
01.2003
Skills
- Scripted Conversations
- Accounts Payable and Accounts Receivable
- Environmental Monitoring
- Billing Practices
- Medical Billing and Collections
- Filing Appeals
- Reminder Calls
- Payment Acceptance
- Patient Consultations
Languages
Spanish
Native or Bilingual
Portuguese
Native or Bilingual
Timeline
Billing and Collections Specialist
BAYSHORE WOMENS HEALTHCARE
02.2019 - Current
Assistant Manager
CANO DENTAL
11.2017 - 01.2019
Store Manager
PICTOGRAPH CORP.
01.2013 - 10.2017
High School Diploma -
ANA MERCEDES MUNOZ DE CALDERON