Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

BLANCA VASSALLO

Miami

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

11
11
years of professional experience

Work History

Billing and Collections Specialist

BAYSHORE WOMENS HEALTHCARE
02.2019 - Current
  • Processed payments and applied to customer balances.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Trained new team members on scripts, company services, and collection strategies.
  • Counseled debtors on payment options and arranged installment agreements.
  • Negotiated to collect balance in full.
  • Researched accounts and completed due diligence to resolve collection problems.
  • Assisted in implementing procedures and policies to facilitate timely payments.
  • Contacted customers to discuss past-due accounts and negotiated payment plans.
  • Researched billing errors and discrepancies to initiate corrective action.

Assistant Manager

CANO DENTAL
11.2017 - 01.2019
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.

Store Manager

PICTOGRAPH CORP.
01.2013 - 10.2017
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted with hiring, training and mentoring new staff members.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

Education

High School Diploma -

ANA MERCEDES MUNOZ DE CALDERON
01.2003

Skills

  • Scripted Conversations
  • Accounts Payable and Accounts Receivable
  • Environmental Monitoring
  • Billing Practices
  • Medical Billing and Collections
  • Filing Appeals
  • Reminder Calls
  • Payment Acceptance
  • Patient Consultations

Languages

Spanish
Native or Bilingual
Portuguese
Native or Bilingual

Timeline

Billing and Collections Specialist

BAYSHORE WOMENS HEALTHCARE
02.2019 - Current

Assistant Manager

CANO DENTAL
11.2017 - 01.2019

Store Manager

PICTOGRAPH CORP.
01.2013 - 10.2017

High School Diploma -

ANA MERCEDES MUNOZ DE CALDERON

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