Blanca Vazquez
Waco,TX
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Baylor Scott & White Medical Center
Waco, TX
01.2020 - Current
- Answering telephone calls in a prompt and polite manner.
- Live chat with patient to schedule appointments.
- Scheduling new and follow-up appointments, x-rays, and labs.
- Registering patients on the phone and performing insurance verification.
- Verify Medicaid, Medicare, and Commercial insurance.
- Reviewing eligibility alerts.
- Process copays or payments for self-pay patients.
- Ensuring patients' information is up to date in Epic.
- De-escalate problematic customer concerns, maintaining a calm and friendly demeanor.
- Developed strong customer relationships to encourage repeat business.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Customer Service Representative
Miracle Ear Hearing-Aid
Waco, Texas
05.2018 - 01.2020
- Set up and activate the customer's account.
- Maintain and update the schedule of medical service providers' availability.
- Maintain contact with patients, notifying them of any scheduling changes.
- Answer telephones and direct calls to appropriate staff.
- Operate office equipment, such as voicemail message systems, and use word processing, spreadsheets, or other software applications to prepare reports, invoices, letters, case histories, or medical records.
- Keep records of patient interaction or transaction, recording details of inquiries, complaints, or comments as well as actions taken.
- Obtain customer information, such as name, address, and payment method, and enter orders into the computer.
Customer Service Representative
General Dynamics
Waco, TX
06.2015 - 03.2017
- Set up and activated customer accounts.
- Educated customers on special pricing opportunities on medical plans and company offerings.
- Process orders, forms, and applications.
- Demonstrated excellent communication skills in resolving product and customer complaints.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Escalate customer concerns, issues, and requirements to supervisors for immediate rectifications.
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Restaurant Waiter
Tres Hermanos Mexican Restaurant
Waco, Texas
06.2014 - 06.2015
- Greeted customers, provided menus and answered questions about menu items.
- Assisted guests with making food and beverage selections.
- Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
- Checked on guests during meals to ensure satisfaction with each course.
- Cleared dishes between courses, refilled drinks as necessary and served any requested condiments or accompaniments.
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
- Complied with all health department regulations regarding food handling, storage and sanitation standards.
- Verified that prepared food met all standards for quality and quantity before serving it to customers.
- Answered phone calls providing information about restaurant services, hours of operation, menu items .
- Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.
- Processed cash payments accurately using a POS system; ensured accuracy of change given to customers.
- Adhered to safety protocols established by the restaurant including proper lifting techniques when carrying trays of dishes or beverages.
- Maintained cleanliness throughout the dining area during shift; wiped down tables after each seating period.
- Replenished stocks of napkins, silverware and other dining room supplies as needed.
- Resolved customer complaints in a polite manner according to company policy.
Cashier
Wendy's
Waco, TX
11.2012 - 06.2014
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area, including countertops, registers, windowsills, and floors.
- Collected payments and provided accurate change.
- Ensured compliance with all safety regulations within the store environment.
- Helped with purchases and signed customers up for rewards program.
Education
High School Diploma -
Waco High School
Waco, TX01-2014
Skills
- Call center experience
- Live chat support
- Credit card payment processing
- Scheduling
- Account updating
- Microsoft Excel
- Tracking complaints
Languages
English
Professional
Spanish
Professional
Timeline
Customer Service Representative
Baylor Scott & White Medical Center
01.2020 - Current
Customer Service Representative
Miracle Ear Hearing-Aid
05.2018 - 01.2020
Customer Service Representative
General Dynamics
06.2015 - 03.2017
Restaurant Waiter
Tres Hermanos Mexican Restaurant
06.2014 - 06.2015
Cashier
Wendy's
11.2012 - 06.2014
High School Diploma -
Waco High School
Similar Profiles
Jami WagnerJami Wagner
RMA at Baylor Scott & White Medical CenterRMA at Baylor Scott & White Medical Center
Kiara ForrestKiara Forrest
Interim Supervisor at Baylor Scott & White Medical CenterInterim Supervisor at Baylor Scott & White Medical Center
Mariah ValadezMariah Valadez
Certified Medical Assistant at Baylor Scott & White Medical CenterCertified Medical Assistant at Baylor Scott & White Medical Center
Sophie BarrettSophie Barrett
Registered Nurse | Medical-Surgical Unit at Baylor Scott & White Medical CenterRegistered Nurse | Medical-Surgical Unit at Baylor Scott & White Medical Center
Ernesto LopezErnesto Lopez
Office Assistant at R & A Associates, IncOffice Assistant at R & A Associates, Inc