Summary
Overview
Work History
Education
Skills
Timeline
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Blanca Whalen

Provo,UT

Summary

Experienced Customer Service Professional with 14+ years of delivering top-notch client support in fast-paced environments. Bilingual in English and Spanish, I thrive on problem-solving, leadership, and attention to detail. A quick learner with a passion for helping others, I'm eager to apply my interpersonal and organizational skills in the legal field.

Overview

11
11
years of professional experience

Work History

Field Assistant

Cosset Bath and Body
Salt Lake City, UT
09.2020 - Current
  • Oversee 10 displays located in Utah County. Developed and maintained positive client relationships with store general managers and their customers.
  • Ensure product displays adhere to company standards, maintaining an attractive and organized presentation to help the store meet its sales goals each month.
  • Executed tasks independently, with efficiency, accuracy, and attention to detail.

Store Lead Manager

Victoria Secret
Sandy, UT
02.2019 - 09.2020
  • Assisted customers with inquiries about products or services offered in the store.
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.

Assistant Manager

Cotton On Group
Provo, UT
05.2014 - 02.2019
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Created reports on sales trends, inventory levels, and financial data.

Education

Bachelor of Science - Criminal Justice

Utah Valley University
Orem, UT
05-2026

Skills

  • Scheduling
  • Typing speed
  • Organizational skills
  • Prioritization and time management
  • Problem-solving
  • Fluent in English/Spanish
  • Familiarity with legal terminology

Timeline

Field Assistant

Cosset Bath and Body
09.2020 - Current

Store Lead Manager

Victoria Secret
02.2019 - 09.2020

Assistant Manager

Cotton On Group
05.2014 - 02.2019

Bachelor of Science - Criminal Justice

Utah Valley University

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Blanca Whalen