Summary
Overview
Work History
Education
Skills
Timeline
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Blanca B Garcia

San Diego,CA

Summary

Customer-oriented sales professional with 14 years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development and revealing customer needs to deliver solutions.

Overview

17
17
years of professional experience

Work History

Store Lead

Walmart
San Diego, CA
06.2023 - Current
  • Recorded quantities of damaged, faulty or expired items in product reports.
  • Answered store and merchandise questions and led customers to wanted items.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Described merchandise and explained use, operation and care.
  • Regularly communicated with upper management regarding operational matters affecting the business.
  • Implemented corrective actions to improve employee performance and discourage inappropriate behavior.
  • Created weekly reports detailing sales figures and other pertinent information related to the store's performance .
  • Developed store budgets, monitored expenditures and completed financial reports.
  • Answered customer queries and complaints and provided prompt solutions.
  • Conducted daily store operations including opening and closing procedures, cash handling, register operations, and inventory management.
  • Developed strategies to increase sales and improve efficiency of store processes.
  • Served as a role model for other employees by demonstrating superior work ethic.
  • Analyzed sales data to identify trends in order to optimize stock levels accordingly.
  • Managed staff scheduling for optimal coverage during peak hours.
  • Supervised team members on their assigned tasks throughout the day.

Coach Food and Consumables

Walmart
San Diego, CA
03.2019 - 06.2023
  • Directed or coordinated financial or budget activities to fund operations and maximize investments.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Ensured compliance with safety regulations and company policies.
  • Managed daily banking activities such as deposits and withdrawals.
  • Implemented efficient systems for tracking stock movement.
  • Resolved customer complaints in a timely manner.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Delegated work to staff, setting priorities and goals.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Hardlines/Entertainment Assistant Manager

Walmart
San Diego, CA
03.2018 - 03.2019
  • Ensured compliance with safety regulations and company policies.
  • Established processes for monitoring customer satisfaction levels.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Delegated work to staff, setting priorities and goals.
  • Led employee performance evaluations and rewarded top performers to retain quality personnel.
  • Assisted with developing and implementing marketing strategies to improve sales and profitability.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Delegated tasks to team members based upon skill level and to achieve organizational goals.
  • Recruited and trained new employees to meet job requirements.
  • Created reports on sales trends, inventory levels, and financial data.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Coached team members and delivered constructive feedback to promote better productivity and build confidence.
  • Coordinated with other departments to ensure smooth flow of operations.
  • Completed inventory audits to identify losses and project demand.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Enforced company policies and procedures to strengthen operational standards across departments.

Backroom Supervisor

Walmart
San Diego, CA
07.2016 - 02.2018
  • Managed return authorizations process including verifying returned items against original purchase order.
  • Performed routine maintenance checks on equipment used in the backroom area.
  • Adhered to established safety protocols when handling hazardous materials or operating machinery.
  • Ensured accuracy and efficiency of merchandise receiving and stocking processes.
  • Assisted in training and developing new backroom team members.
  • Inspected product quality upon arrival and prior to distribution to sales floor.
  • Coordinated with vendors regarding delivery schedules, product availability, pricing.
  • Maintained cleanliness standards throughout the backroom area according to company guidelines.
  • Supervised daily operations of the backroom staff, delegating tasks as needed.
  • Maintained organized storage areas, ensuring proper placement of merchandise.
  • Unloaded incoming trucks and stocked merchandise in correct storage areas.
  • Kept stockroom clean and neat for maximum productivity.

Cashier

Walmart
San Diego, CA
10.2014 - 06.2016
  • Issued receipts, refunds, credits or change due to customers.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Ensured compliance with all safety regulations within the store environment.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.

Assistant Store Manager

McDonald's
San Diego, CA
05.2008 - 03.2012
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Ensured compliance with all safety regulations throughout the store premises.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Maintained accurate records of all transactions, stock levels and employee performance metrics.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Formed and sustained strategic relationships with clients.
  • Reviewed inventory and sales records to prepare reports for management and budget departments.
  • Oversaw aspects of maintenance, inventory, and daily activity management.

Education

BBA - Medical Assistant Program

Pima Medical Institute
Chula Vista, CA
02-2013

Skills

  • P&L Management
  • Inventory Management
  • Training and Development
  • Operations Management
  • Store Merchandising
  • Customer Experience Management

Timeline

Store Lead

Walmart
06.2023 - Current

Coach Food and Consumables

Walmart
03.2019 - 06.2023

Hardlines/Entertainment Assistant Manager

Walmart
03.2018 - 03.2019

Backroom Supervisor

Walmart
07.2016 - 02.2018

Cashier

Walmart
10.2014 - 06.2016

Assistant Store Manager

McDonald's
05.2008 - 03.2012

BBA - Medical Assistant Program

Pima Medical Institute

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Blanca B Garcia