Blanca G Castedo
ORANGE PARK,FL
Summary
Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality. Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
9
9
years of professional experience
Work History
Sales Coordinator
Semper Laser
07.2023 - Current
- Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service.
- Improved productivity by increasing customer communication and responding to feedback.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Compiled client profiles and entered information into operating system.
- Maintained long-term relationships with high net-worth clients.
- Provided effective recommendations to increase customer satisfaction and marketing effectiveness to secure long-term accounts.
- Answering Phone calls, schedule, rescheduling.
- Handling appointment confirmations.
- Presented laser treatments during retail trade shows to increase market share and make connections with potential customers.
Retail Associate
Dillard's
04.2023 - 08.2023
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained clean sales floor and straightened and faced merchandise.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Helped customers complete purchases, locate items, and join reward programs.
Therapy Coordinator
Primero Spine & Joint
03.2020 - 12.2021
- Provisioned evaluations, program planning and specific treatments to maximize resource utilization.
- ,Worked directly with patients to deliver quality therapy for EMS, ultrasound, knee traction, exercises, hot and cold compress.
- Monitored operations for regulatory compliance and to check for workflow problems impacting delivery of optimal patient therapy.
- Coordinated staff schedules for optimal coverage of patient demands.
- Monitored leads and call inquires.
- Fallow up schedule, making remainders calls and send messages to patients.
Medical Assistant
River City Primary Care
07.2017 - 11.2018
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained patients medical history, medication information, symptoms, and allergies.
- Collected and documented patient medical information such as blood pressure and weight.
- Documented vital signs and health history.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Measured patient pulse oximetry.
- Performed medical records management, including filing, organizing and scanning documents.
- Interpreter Spanish to English.
Sales Representative
Central Food Distributor
02.2015 - 04.2017
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and implemented sales strategies to increase profits.
Sales Representative
Grace Kennedy Foods LLC
11.2014 - 05.2015
- Developed and implemented sales strategies to increase profits.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Retained excellent client satisfaction ratings through outstanding service delivery.
Education
BBA - Certified Medical Assistant
GEI
Jacksonville, FL07.2012
Skills
- Self-Directed Learning
- Retail Effectiveness
- Retail Inventory Management
- Credit Card Applications
- Revenue Growth
- Meeting Sales Goals
- Merchandise Receiving and Handling
- Cash Register Operations
- Positive Customer Engagement
- Bilingual Spanish, English and proficient in Portuguese
Timeline
Sales Coordinator
Semper Laser
07.2023 - Current
Retail Associate
Dillard's
04.2023 - 08.2023
Therapy Coordinator
Primero Spine & Joint
03.2020 - 12.2021
Medical Assistant
River City Primary Care
07.2017 - 11.2018
Sales Representative
Central Food Distributor
02.2015 - 04.2017
Sales Representative
Grace Kennedy Foods LLC
11.2014 - 05.2015
BBA - Certified Medical Assistant
GEI
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