Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Work Availability
Work Preference
Laundry
Timeline
Hi, I’m

Blanca Isabel Ramirez

Administrative Support Professional
Schertz,TX
Blanca Isabel Ramirez

Summary

Intermediate Administrative Assistant with 7+ years of experience working with clients and collaborating with colleagues. Detail-oriented professional recognized by peers for my effective problem-solving and service skills. Looking to apply my experience with PC Proficiency and Customer Relations at your company.

Overview

10
years of professional experience

Work History

Aerial Athletics
Schertz, TX

Administrative Assistant
03.2023 - 07.2023

Job overview

  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Assisted development and implementation of new administrative procedures.
  • Processed customer orders accurately and within agreed timeframes to meet service standards.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.

NextCare
Cibolo, TX

Patient Service Representative
09.2021 - 01.2023

Job overview

  • Used Solve to schedule appointments.
  • Assisted patients in filling out check-in and payment paperwork.
  • Took copayments and compiled daily financial records.
  • Balanced deposits and credit card payments each day.
  • Verified insurance eligibility and coverage for patients.
  • Developed and implemented customer service policies and procedures.
  • Resolved billing inquiries and disputes in timely fashion.
  • Entered patient demographic and insurance data into electronic medical record system.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Built and maintained positive working relationships with patients and staff.
  • Compiled and maintained patient medical records to keep information complete and up-to-date.
  • Trained new staff on filing, phone etiquette and other office duties.
  • Helped address client complaints through timely corrective actions and appropriate referrals.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
  • Greeted and assisted patients with check-in procedures.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Proficiently register paDents in adherence to Nextcare policies, emphasizing paDent well-being.
  • Optimized clinic operations, manage finances, and uphold supply inventory while providing exceptional phone based customer service.
  • Achieved a 70% higher daily collection efficiency and outperformed 5 other clinics representatives by 40%.

University Health Network
San Antonio, TX

Emergency Department Unit Secretary
03.2016 - 08.2017

Job overview

  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Assisted with medical coding and billing tasks.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Placed new supply orders, managed inventory and restocked clerical spaces.
  • Confidently handle multiple phones and tasks with excellent customer service skills. Adhere to HIPAA regulations while answering calls with proper conduct and etiquette.
  • Skillfully coordinate administrative duties supporting medical staff. Collaborate effectively with medical professionals to enhance patient care.
  • Adaptability was demonstrated through effective communication with coworkers, superiors, doctors, and the public. A higher level of patient care was made possible using persistent teamwo

University Health Network
San Antonio, TX

PBX Switchboard Operator
08.2014 - 02.2016

Job overview

  • Collected and verified telephone numbers, addresses, and proper spelling of names.
  • Operated switchboard and routed incoming calls to appropriate departments.
  • Supported customers by managing 60-100 calls per day efficiently while maintaining professionalism and upbeat tone.
  • Prepared and executed emergency response protocols, promptly notifying relevant staff during disasters, leading to swift and effective response measures, minimizing potential risks and ensuring the safety of hospital operations.
  • Monitored and ensured exceptional customer service in hospital telecommunications, addressing complaints and resolving issues with a 95% resolution rate, resulting in improved patient satisfaction score.

City Of Abilene
Abilene, TX

Police Communications Operator
02.2006 - 12.2008

Job overview

  • Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
  • Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
  • Used specialized software to track and maintain case incident numbers and logs.
  • Questioned callers to determine nature of problems and locations to direct type of response needed.
  • Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
  • Answered calls from automatic routing system and took basic information from callers.
  • Read system maps and caller information, and documented details in system.
  • Routed calls to police, fire, and ambulance service to meet individual call needs.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
  • Dispatched and coordinated emergency services teams according to high-priority calls.
  • Assessed emergency requests and made quick judgment calls to determine appropriate action.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Followed established protocols for professional handling of emergency situations.
  • Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
  • Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
  • Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
  • Assisted callers in emergency situations with appropriate information and support.

Education

Legacy of Educational Excellence High School
San Antonio, TX

Diploma from General Studies
08.1992 - 05.1994

University Overview

Skills

Office administration

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Accomplishments

Accomplishments
  • Earned “Shining Star Award” 2015.
  • The honor recognizes individuals who have demonstrated exceptional patient and visitor empathy as well as excellent customer service.
  • Recognizing healthcare personnel who demonstrated outstanding patient and visitor empathy as well as excellent customer service.
  • Recognized by customers and Patient Relations for expedient and effective service.
  • Streamlined workflow by consolidating lengthy processes and redundant documentation that resulted in more effective and timely completion of Focus or report.
  • Billing - Cooperated with Medicare, Medicaid, VA and private insurance providers to establish relationships and resolve billing issues.
  • Scheduling - Communicated with patients through phone, fax, email and in person to schedule appointments and answer inquiries.
  • Responded to over 30-50 customer inquiries each day.
  • Developed and implemented Procedure description, which resulted in increased company efficiency and productivity.
  • Successfully resolved each customer issues per 48 hr, turnover. (About 5 a month)
  • Technology Proficient - Developed a strong knowledge of hardware and software while keeping abreast of new applications that increased efficiency and productivity for management and clients.
  • Updated and maintained company database to reflect current and accurate client records for more than 200 accounts.

Software

Nextgen EMR

Sunrise, IDX, Everbridge

InstaMed

Microsoft Excel/Google Sheets

Microsoft Word/Google Docs

Microsoft Outlook/Google Calendar

ADP

Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Personal development programsCompany CultureWork-life balanceCareer advancement

Laundry

Laundry

Skilled talent in stain removal and wardrobe care washing understanding.

Timeline

Administrative Assistant
Aerial Athletics
03.2023 - 07.2023
Patient Service Representative
NextCare
09.2021 - 01.2023
Emergency Department Unit Secretary
University Health Network
03.2016 - 08.2017
PBX Switchboard Operator
University Health Network
08.2014 - 02.2016
Police Communications Operator
City Of Abilene
02.2006 - 12.2008
Legacy of Educational Excellence High School
Diploma from General Studies
08.1992 - 05.1994

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Blanca Isabel RamirezAdministrative Support Professional