Blanca Lilia Avellaneda
Miami
Summary
Dedicated professional known for exceptional guest service and problem-solving abilities. Experienced in administrative support, communication facilitation, and enhancing operational processes. Focused on delivering outstanding experiences and fostering positive relationships with clients and team members.
Overview
3
3
years of professional experience
Work History
Assistant
PACAR REAL ESTATE
Miami
03.2023 - Current
- Coordinated scheduling for meetings and appointments to optimize team productivity.
- Assisted in organizing company events, ensuring seamless execution and attendee satisfaction.
- Provided administrative support by managing correspondence and office supplies.
- Facilitated communication between team members and clients to enhance project outcomes.
- Prioritized tasks effectively to meet deadlines and improve workflow efficiency.
- Supported onboarding processes by preparing orientation materials for new employees.
- Collaborated with team members to develop new administrative procedures for improved efficiency.
- Implemented filing system enhancements that reduced retrieval times and improved organization.
- Greeted visitors, clients and guests in a professional manner.
- Organized and maintained filing systems for documents and records.
- Entered data into databases accurately and efficiently.
- Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
- Scheduled meetings, appointments and travel arrangements for staff members.
Front Desk Agent
OFFICE &CO COWORKING
Miami
10.2022 - Current
- Managed guest reservations and coordinated booking details to ensure seamless experiences.
- Facilitated communication between departments to address guest needs and concerns promptly.
- Processed billing and payment transactions efficiently to support guest satisfaction.
- Resolved guest inquiries and issues effectively to enhance overall service quality.
- Assisted guests with information and concierge services to elevate their experience.
- Trained new front desk agents on procedures and customer service standards.
- Conducted regular audits of front desk operations to ensure compliance with company policies.
- Developed and implemented strategies to improve front desk efficiency and guest interactions.
- Coordinated with housekeeping and maintenance to address guest requests and concerns.
- Executed daily opening and closing procedures for front desk operations.
- Handled guest feedback and complaints with professionalism to foster positive relationships.
- Utilized software systems to manage reservations and update guest information accurately.
- Monitored lobby area to ensure a welcoming and organized environment for guests.
- Answered phones, responded to inquiries, and took messages.
- Provided excellent customer service while upholding company policies.
- Answered telephones and greeted visitors to assist, answer questions and direct.
Skills
- Scheduling coordination
- Event organization
- Administrative support
- Communication facilitation
- Document management
- Customer relationship management
- Guest service excellence
- Problem solving
- Attention to detail
- Team collaboration
References
References available upon request.
Timeline
Assistant
PACAR REAL ESTATE
03.2023 - Current
Front Desk Agent
OFFICE &CO COWORKING
10.2022 - Current