Blanca Y. Salas
Riverton,UT
Summary
Dedicated professional with demonstrated strengths in customer service and management with strong background in financial operation and administrative functions.
Reliable and dependable candidate, ready to take on a challenge using problem-solving and task prioritization skills to help team succeed and contribute to company success.
Expert clerical professional leverages exceptional organization skills and attention to detail to manage office operations.
Directs, motivates and trains office staff and implements improvements to continuously streamline operations.
Overview
23
23
years of professional experience
Work History
Office Manager's Assistant
CREST FINANCIAL, INC
2015.04 - Current
- Reconciled accounts and managed documents to facilitate office operations
- Generated reports to inform leadership of profits, operations and other key metrics
- Assisted manager with court small claims paper work
- Cultivated collaborative working relationships within organization to achieve goals
- Orchestrated administrative procedures including invoicing, billing and reports ensuring office functioning
- Process loan applications and collect payments from clients and customers in English and Spanish
- Verify credit history, current employer, income requirements, and references for loan approvals
- Provide crucial support in vehicle repossession efforts by furnishing recovery companies with accurate information to recover the collateral
- Successfully handle Customer calls and collect from severely delinquent loans, guiding customers towards viable solutions
- Managed new hire paperwork such as I-9s and W4's, and meticulously maintained employee records and work hours
- Reviewed insurance policy documents to verify coverage eligibility, open and follow up accident claims
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Customer Care Representative
American Express
2001.04 - 2014.06
- Demonstrated active listening and clarification skills to provide comprehensive customer support
- Maintained high customer satisfaction through efficient handling high volume call flow
- Fostered effective internal communication, collaborating seamlessly with diverse teams
- Resolved customer issues promptly and effectively, ensuring customer satisfaction
- Developed and maintained policies and procedures related to balance transfers
- Supported compliance department with customer identification program requirements
- Evaluated line of credit increase applications by analyzing personal credit reports, tax returns, bank statements, and assets.
Education
GED -
Salt Lake Community College
Salt Lake City, UT04.2013
Skills
- Customer service expert
- Administrative Support
- Office management
- Self motivated
- Excellent record of dependability and reliability
- Attention to detail
- Data Entry
- Mail Handling
- Tax return preparation
- Fast Typing speed
- Deadline Oriented Mindset
- Problem Solving Aptitude
- Adaptability and Flexibility
- Continuous Learning Attitude
- Fluent English and Spanish
Timeline
Office Manager's Assistant
CREST FINANCIAL, INC
2015.04 - Current
Customer Care Representative
American Express
2001.04 - 2014.06
GED -
Salt Lake Community College
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