Shiekka Thomas
Jonesboro,GA
Summary
Dedicated professional with expertise in customer relations, office administration, and problem-solving. Proven ability to manage high-volume inquiries while maintaining organized documentation and ensuring client satisfaction.
Overview
11
11
years of professional experience
Work History
Sale Administrative Representative
THK America
07.2023 - Current
- Provided customer service support, addressing client needs effectively.
- Assisted in managing incoming calls and inquiries to ensure timely responses.
- Maintained organized filing systems for easy retrieval of documents.
- Handled basic data entry tasks to maintain accurate records.
- Developed strong relationships with vendors, ensuring timely delivery of goods and services at competitive prices.
Call Center Representative
Ricoh USA
08.2019 - 05.2023
- Managed high-volume inbound calls to resolve customer inquiries and technical issues.
- Implemented quality assurance measures to ensure compliance with company standards and policies.
- Trained new representatives on software systems and best practices for efficient call handling.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
Insurance Specialist
Quest Diagnostics
05.2022 - 2023
- Conducted insurance verification and eligibility checks to ensure accuracy in patient billing processes.
- Utilized electronic health record systems to maintain up-to-date and accurate patient data.
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Enhanced claim processing efficiency by verifying insurance coverage and obtaining pre-authorizations for procedures.
Air Import Agent
Alliance Ground International " British Airways"
03.2015 - 08.2019
- Coordinated air import operations to ensure timely delivery of shipments.
- Managed customs documentation and compliance for international freight.
- Oversaw inventory management and tracking of incoming air cargo.
- Ensured accurate documentation for import shipments, resulting in smoother custom clearance procedures.
- Reduced shipment delays with effective communication between carriers, clients, and customs brokers.
- Negotiated and arranged transport of goods with shipping or freight companies.
Education
Graduate Certificate - Medical Billing Specialist
Ultimate Medical Academy
Clearwater, FL05-2022
Skills
- Scheduling appointments
- Verbal communication
- Computer skills
- Dedicated team player
- Customer relations
- Office administration
- Documentation and recordkeeping
- Microsoft Excel
- Professional and mature
- Database entry
- Medical terminology
- Excel spreadsheets
- Invoice processing
- Microsoft Word
Timeline
Sale Administrative Representative
THK America
07.2023 - Current
Insurance Specialist
Quest Diagnostics
05.2022 - 2023
Call Center Representative
Ricoh USA
08.2019 - 05.2023
Air Import Agent
Alliance Ground International " British Airways"
03.2015 - 08.2019
Graduate Certificate - Medical Billing Specialist
Ultimate Medical Academy