Summary
Overview
Work History
Education
Skills
Certification
Computer
Timeline
Generic

Blanche Dean

Macon,GA

Summary

Dynamic and compassionate professional with a rich background in healthcare and customer service, notably at Courageous Home Health Care. Excelled in providing empathetic patient care and emergency response, enhancing patient satisfaction and safety. Skilled in meal preparation and patient education, demonstrating a commitment to improving patient well-being and fostering trust.

Overview

21
21
years of professional experience
1
1
Certification

Work History

PCA

Courageous Home Health Care
08.2022 - Current
  • Assisted patients with daily living activities, promoting independence and wellbeing.
  • Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
  • Improved patient comfort by providing compassionate and attentive care.
  • Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
  • Facilitated meal planning, preparation, feeding assistance as needed while adhering to specific dietary restrictions or requirements.
  • Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
  • Provided emotional support to patients and families during difficult times, fostering trust and rapport.

Mental Health Technician

Macon Behavioral Health
10.2007 - 12.2008
  • Performed scheduled patient safety checks and documented results to establish patients' well-being.
  • Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
  • Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
  • Applied de-escalation and limit-setting techniques to promote patient cooperation.
  • Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
  • Developed and maintained positive relationships with clients to create safe and supportive environment.
  • Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
  • Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
  • Maintained detailed records of patient interactions, ensuring accurate documentation for future reference.
  • Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
  • Assisted individuals with daily living activities such as grooming, meal preparation, or mobility when necessary.
  • Monitored patients'' progress, documenting changes in behavior and updating treatment plans accordingly.
  • Improved patient well-being by providing compassionate care and support during their mental health journey.
  • Implemented group therapy sessions, facilitating open communication and fostering a supportive community among patients.

CSR

World Finance
08.2007 - 01.2008
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded to customer requests for products, services, and company information.

Substitute Teacher

Bibb County Board of Education
08.2003 - 05.2007

Sales Associate

Farmers Furniture
09.2004 - 10.2005
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.

Education

Bachelor Of Administration - Business Administration

University of Phoenix
Columbus, GA

High School Diploma -

Northeast High School
Macon, GA
05.2002

Skills

  • Compassionate Care
  • Meal Preparation
  • End of life care
  • Diabetes management
  • Nutrition monitoring
  • Transfer Techniques
  • Seizure Precautions
  • Feeding Assistance
  • Emergency Response
  • Mobility Assistance
  • Patient Observation
  • Patient Services
  • Infection control standards
  • Infection prevention
  • Healthy meal preparation
  • Qualified in patient transport
  • Professional Bedside Manner
  • Catheter Care
  • Sterilization techniques
  • Clinical Training
  • Hospice and palliative care
  • Patient Education
  • Data Collection
  • Medical Equipment Operation
  • Basic nursing care
  • Patient positioning understanding
  • Vitals documentation
  • Restocking supplies
  • Acute and rehabilitative care
  • Feeding assistance specialist
  • Monitoring patient conditions
  • Patient hygiene management
  • Bed preparation
  • Calm Under Stress
  • Time Management
  • Care Monitoring
  • Personal Care Aide (PCA)
  • Patient Relations
  • Patient Care
  • Light Housekeeping
  • Direct Patient Care
  • Patient relationship building
  • Patient Safety Management
  • Heavy Lifting
  • Room Cleaning and Restocking
  • Companionship and emotional support
  • Transporting patients

Certification

  • Cardiopulmonary Resuscitation (CPR) - American Red Cross.
  • First Aid Certification
  • State Driver's License
  • Area of certification

Computer

Word

PowerPoint

Excel

Timeline

PCA

Courageous Home Health Care
08.2022 - Current

Mental Health Technician

Macon Behavioral Health
10.2007 - 12.2008

CSR

World Finance
08.2007 - 01.2008

Sales Associate

Farmers Furniture
09.2004 - 10.2005

Substitute Teacher

Bibb County Board of Education
08.2003 - 05.2007

Bachelor Of Administration - Business Administration

University of Phoenix

High School Diploma -

Northeast High School

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Blanche Dean